Whether it is notifications or formal alerts, we suffer through a deluge of, often, unusable information. A 2018 survey of IT professionals revealed that almost a third of respondents received more than one million alerts each day, and more than half who get more than 10,000 a day. Not surprisingly, the majority of respondents admitted they struggled to get through them all to figure out which needed immediate action.
This is why I am pleased to announce the introduction of Risk Monitoring. This new feature makes use of artificial intelligence, which we currently use for traffic routing and circuit monitoring, to reduce alert noise and make them actionable.
Focus on the issues that pose a risk to your business
Risk Monitoring goes beyond reporting on individual network events — like your latency spiking every few seconds — and takes the aggregate of the health and performance metrics we track and record to isolate critical events that pose a threat to your business and site’s continuity or uptime.
Each risk alert is designed to give you a clear explanation and path to resolution so it can be resolved. As part of this, we have significantly updated the Bigleaf dashboard to include a new overview, detailed risk view, and override rules for these risks.
The risks we monitor range from site outages all the way to looking at the mix of traffic across your different circuits. There are currently 12 risks we will calculate and present, including:
- Extended period of elevated alarm levels
- Circuit outage(s) that result in only a single circuit remaining
- Critical traffic volume exceeds the capacity of the backup circuits
- A site is down
Get fewer, more actionable alerts
With Risk Monitoring, you can expect to receive significantly fewer email alerts because you’re no longer being alerted for every single slight performance issue. Depending on your site, you could see as much as a 50% reduction in email alerts.
If you ever found yourself changing alert settings to only receive the most severe issues, that is a worry of the past. While you can still adjust what level of risk you are notified for, this decision is based on what level of business impact you are concerned with and does not result in you missing critical pieces of data (say multiple lower level latency alarms, for example).
While the detailed performance information is a critical part of the troubleshooting path, without initial context around patterns or potential impact it can be near impossible to determine if it is worth spending time on. Risk Monitoring will bring that context together and answer that first question, “Do I need to worry?”
We believe that this is a crucial change from the way we interact with alerts today. Often the information is without context and forces us to try and build some interpretation model (whether through a tool or in our minds) to filter whether this is noise or something that needs attention.
See what Bigleaf Risk Monitoring can do for you
If you’re already a Bigleaf customer and ready to get started with these new risk-based alerts, you can either follow the wizard when you initially log in or you can go to your Accounts page in your Bigleaf dashboard and add a new alert destination. And we’d love to hear what you think! You can share your feedback with me at email@example.com or opt in to early feature access for future releases.