VoIP & UCaaS

Stories from the Field: Voice and Video Calls in the Time of COVID-19

How SD-WAN has helped organizations transform their communication strategies Due to the stay-at-home and social distancing measures that have been implemented in many places around the United States, organizations and companies have needed different ways to connect with their customers, partners, and vendors in this new norm.  … Read More

Why Are Calls Garbled?

When you’re in the middle of an important video conference, the last thing you want is for participants to end up looking like 8-bit video game characters and sounding even worse. In our informal surveys, 80% of IT departments are … Read More

TruHome Builds a Cloud-based Call Center with Bigleaf SD-WAN as the Foundation

Today we’re excited to share the story of John Pentlin, VP of IT at TruHome, and how he removed a roadblock from his company’s cloud journey with Bigleaf’s Cloud-first SD-WAN. Every day, IT leaders like John are moving critical business … Read More

Partner Case Study: Fixing one customer’s frustrating call quality issues with Bigleaf SD-WAN

Tricia Ward of Onward Communications had just moved one of her large, multisite customers to hosted voice when call quality issues threatened to derail the deployment. The customer had moved from MPLS to fiber internet with redundant circuits at all … Read More

Ensuring a Successful UCaaS Migration With SD-WAN

For this month’s SD-WAN in Action, we’re talking with Bobby Mohanty, the Chief Product Officer for Star2Star Communications. Star2Star provides mid-market customers with a full spectrum of unified communication solutions. Depending on the size of the customer, the customer’s needs, … Read More

Moving Contact Centers to the Cloud with SD-WAN

For this month’s SD-WAN in Action we’re joined by Advantel Networks, a Bigleaf partner who has been delivering leading integrated voice and data solutions to clients around the world since 1984. Along with traditional voice solutions, VoIP, and Security, several … Read More

Solve your VoIP call problems with Bigleaf SD-WAN

4 Common VoIP Call Problems you can end Forever With SD-WAN

As companies ditch their landline phones for VoIP, it’s usually not long before the random VoIP call problems begin and their IT/Ops teams find themselves getting “the complaints.” You know the ones: “I was in the middle of a negotiation … Read More

QoS over the Internet for VoIP and Cloud Apps, Part 2

This is a follow-up to the 1st post of this 2-post series on our Dynamic QoS Prioritization. This will be more of a technical deep-dive on QoS and how our implementation works. Bigleaf QoS Concepts, In-Depth Let’s dive into the … Read More

QoS over the Internet for VoIP and Cloud Apps, Part 1

But does it actually work, in real life, consistently? This is Joel here, Founder and CEO of Bigleaf, and that’s a question I got tired of having to find answers for. Back when I came up with the concept for … Read More