Delivering supportive service means embedding visibility, automation, and context into your workflows, not just reacting to issues. With the Bigleaf Cloud Connect API, you have the power to do exactly that, turning network intelligence into operational muscle.
Here are five integration ideas that MSPs and integrators can build today, driving efficiency, transparency, and value without reinventing the wheel.
1. PSA Ticket Enrichment
What you build: Automatically pull relevant network/site status into a ticket as soon as an alert triggers or a customer calls.
Why it matters: Tier-1 support gets immediate context (e.g., “Site X’s primary circuit shows elevated loss / jitter for the last 15 minutes”), so they don’t have to log into a separate dashboard.
How it works:
- Use the API’s “site status”, “circuit metrics”, “alert” endpoints to query current health.
- When your ticketing system receives a new incident, call the API, embed the data in the ticket description.
- Have the system automatically tag the ticket with “network origin” or “application impact” if thresholds are exceeded.
Outcome: Faster resolution, fewer escalations, higher client satisfaction.
2. Smart Alert Routing via Chat or SMS
What you build: Custom alert notifications delivered to Teams/Slack/SMS when meaningful network events occur; not just a generic “circuit down.”
Why it matters: Alerts are only valuable when actionable. Flooding your NOC or your client with every low-severity ping result significantly dilutes focus and increases annoyances.
How it works:
- Subscribe to the API’s alert feed or periodically poll the alerts endpoint.
- Filter alerts by severity or impacted site/app.
- Push formatted notifications (site name, circuit, start time, metric deviation, short link) into your communication platform.
Outcome: Right people get the right message at the right time, reducing noise and improving response.
3. Branded Customer Health Portal Widget
What you build: A lightweight embedded dashboard or widget in your customer portal showing “Your Connectivity Health” powered by Bigleaf data.
Why it matters: Visibility builds trust. When customers can see near-real-time performance in your branded portal, you win transparency and differentiate your service.
How it works:
- Use endpoints for site/circuit health and device status via the API.
- Build a front-end widget (e.g., iframe, SPA component) that formats the data: green/yellow/red health indicators, circuit uptime, last 24 h loss/jitter graph.
- Pull in metadata such as site name, company, configuration from the “account/company/site settings” endpoints.
- Host under your brand: logo, colors, “Managed by [Your Company]”.
Outcome: A white-label view into Bigleaf reliability.
4. Automated QBR & SLA Reporting
What you build: A monthly or quarterly report generator that pulls network performance data and builds slides or PDFs automatically.
Why it matters: Manual effort to pull screenshots, assemble for customer review is inefficient and error-prone. Automation saves time and adds professionalism.
How it works:
- Use the API’s metrics endpoints (site, circuit, device) to fetch performance trends.
- Run a scheduled job (e.g., cron or serverless) that retrieves data, applies thresholds (uptime ≥ 99.5 %, jitter < 30 ms, etc.).
- Generate a report: cover page, aggregated key metrics, variances, and notes.
- Automatically email to your customer and archive for your internal records.
Outcome: Repeatable process, better-looking deliverables, less manual workload.
5. Workflow Automation & Remediation Triggers
What you build: A system that uses Bigleaf Cloud Connect API data as a trigger for downstream actions, such as re-routing traffic, escalating, or provisioning a backup circuit.
Why it matters: Going beyond “see the problem” to “act on the problem” differentiates your service from basic monitoring.
How it works:
- Monitor the API for circuit health anomalies (e.g., packet loss above threshold, latency spikes).
- When a threshold is reached, trigger an automation: send an internal escalation, initiate a fail-over, open a help ticket, or notify the customer.
- The API feeds you actionable data: site, circuit, metrics, alert timeframe.
- Combine with your orchestration tool (e.g., Zapier, Logic Apps, AWS Lambda, or in-house) to build the workflow.
Outcome: Lower impact events, fewer user complaints, proactive service posture.
Getting Started: Practical Tips
- Token setup: Generate an API token via the Bigleaf Cloud Connect dashboard. The token inherits the permissions of the user account.
- Rate limiting: The API is rate-limited to 120 requests per minute, per account.
- Permissions matter: The token only has access to the companies/sites the user account can see. Remove user access → token loses access.
- Secure storage: Token passwords are not retrievable, store securely at generation time.
- Start small, iterate: Pick one integration (e.g., ticket enrichment) and build from there. Test, refine, scale.
In Closing
The Bigleaf Cloud Connect API isn’t just a set of endpoints, it’s the glue that makes network intelligence actionable in your operational stack. Whether you’re enriching tickets, pushing smart alerts, delivering customer-facing dashboards, automating reports, or triggering remediation workflows, the API gives you the head start.
If you’re ready to turn connectivity data into operational advantage, start with one of these five integrations, show the value to your team and customers, and build your way from there.
Visit our API support page, or request a demo today!
Bigleaf provides the Cloud Connect API as a self-service integration tool for businesses with their own development resources. We recommend that implementation and configuration be handled by a qualified expert to ensure a smooth and secure deployment.