Bigleaf Blog

Why are calls garbled?

When you’re in the middle of an important video conference, the last thing you want is for participants to end up looking like 8-bit video game characters and sounding even worse. In our informal surveys, 80% of IT departments are … Read More

Alert! Web Dashboard Adds Flexibility

As those of you in IT world continue to adapt to the new normal, I am happy to bring you more improvements to the Bigleaf Web Dashboard. In this month’s release, we have focused on expanding usability of our alerting … Read More

Four Keys to Understanding and Optimizing Home Networks

When approximately 85 million people were sent to work from home due to stay at home initiatives, most of us didn’t know how long it would last or what life would look like “after” the COVID-19 pandemic. As several months have now passed, there … Read More

[Video] See Bigleaf Home Office Prioritize Business App Traffic

When your cloud-based apps are dropping, stuttering, or working inconsistently, it’s likely because your network is experiencing jitter, latency, or packet loss. In a business office, you can rely on your network professional to fix these issues, often by applying … Read More

Welcoming Andrew Bagnato to the Bigleaf Team

This week, we’re thrilled to welcome Andrew Bagnato to the Bigleaf team as our new Sr. Director of MSP Partner Programs. With nearly 20 years of experience in technology, most of which was spent at Webroot, Andrew will be a … Read More

Managing QoS for Home Office Workers Remotely

How can IT help everybody who’s working from home? With the sudden, urgent shift to work from home that began in March and the current likelihood that many will continue to work remotely, IT and help desk staff are expanding … Read More

New Sandler Partners Relationship Expands Bigleaf Partner Network

I have a tenure in the telecom industry that just surpassed 20 years. I love what I do and seldom does this feel like a job to me. I have been fortunate in my time to build some great business … Read More

More Bandwidth May Not Solve Your Home Internet Problem

Here’s why Internet access at your team member’s home is different from what you use at the office. When many of us stopped commuting, our data had to start making a difficult commute instead.  We once headed in to the … Read More

What is QoS and How Do We Know if it Will Help Us Work from Home?

Now that the kids and adults are home across our neighborhoods, all working, schooling, playing or simply looking for ways to entertain ourselves, we’re all on the internet all the time. This taxes our residential internet connections in unprecedented ways. … Read More

Making Home Internet Work

How to Support Connectivity for Business Applications when Everyone is Working from Home — The challenges of managing IT for our newly remote workforce cannot be overstated. As the COVID-19 pandemic shuttered our offices, the number of Americans working from home went from 15 million to an estimated 92 million. That means you have gone from supporting one, or maybe a handful of sites, to supporting all the business apps your users need on different devices connected in different ways to different ISPs. … Read More