Field and offshore operations are only as effective as the tools that support them. From oil platforms to remote service calls and a reliable network connection determine whether field techs can solve problems on the first visit. In this episode of Go Beyond the Connection, Shawn Tinsley of Dell Technologies explains how enterprises are embracing wireless-first tools for field service to transform productivity.
Why wireless-first tools matter in field service
Traditional wired connectivity can’t always keep pace with mobile teams. By equipping technicians with 5G-enabled tablets and phones, companies give them instant access to service records, scheduling systems, and diagnostics. Tinsley recalls Fortune 50 businesses that replaced binders with wireless devices, so techs are able to to update systems in real time and deliver better customer experiences.
Benefits of wireless-first tools for field and offshore teams
- Faster service: Technicians resolve issues on the first visit
- Operational agility: Teams can support remote or pop-up sites instantly
- Improved accuracy: Real-time access to data reduces errors
- Safety and compliance: Offshore crews access digital manuals instead of paper binders
- Customer focus: Service becomes proactive, not reactive
“It seems foundational, but it’s transformational. Replacing binders with a tablet that has wireless access completely changes how teams work offshore.” — Shawn Tinsley
Offshore operations highlight the shift
For offshore oil platforms, wireless-first isn’t optional. Running cables across a platform or waiting for satellite uplinks creates delays. Wireless connectivity delivers real-time analytics, enables remote monitoring, and keeps crews safe with up-to-date digital resources. The same approach applies to logistics hubs, shipping fleets, and construction sites where wired circuits aren’t practical.
Wireless-first tools as a competitive advantage
Enterprises adopting wireless-first tools for field service are doing more than keeping teams connected. They are improving service quality, empowering mobile workforces, and unlocking new levels of efficiency. By building a wireless-first foundation, businesses reduce downtime, cut operational costs, and keep technicians focused on customer outcomes.
Explore more from this episode:
- Edge to Enterprise: Where Networks Drive Business
- Enterprise WAN Resilience with 5G
- Simplifying Multi-Site IT with Bigleaf Centralized Monitoring
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