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Making the Case for Investing in Reliable Connectivity

  • Business Continuity, Connected Solutions Group, connectivity ROI, investing in reliable connectivity, Michael Pittman, network reliability, Network Uptime, telecom resilience
Michael Pittman discussing investing in reliable connectivity

The cheapest internet contract often becomes the most expensive.

Michael Pittman, CEO and Founder of Connected Solutions Group, LLC, urges IT leaders to consider the long-term value of investing in reliable connectivity, not just the lowest monthly recurring charge.

Auditing the Real Costs

Outages, slowdowns, and deployment mistakes quietly drain revenue. Pittman explains that organizations focused on cutting costs often overlook how much downtime costs in lost productivity and customer frustration. A thoughtful audit of infrastructure exposes these gaps and reveals opportunities to strengthen business continuity.

Key Takeaways

  • Investing in reliable connectivity prevents revenue loss from downtime.
  • Holistic network evaluations uncover hidden efficiencies.
  • Transparent proposals build trust and reduce buyer skepticism.
  • Modest premium investments safeguard uptime and customer satisfaction.
  • Reliability reframes connectivity as a growth driver, not a utility.

“We’re not trying to pull the wool over your eyes; we’re pulling it off.” – Michael Pittman

From Transactional to Strategic

Pittman stresses that too many vendor conversations feel like upselling. By walking clients through every recommendation and showing the math behind each line item, his team reframes proposals as transparent strategies. This collaborative approach turns skepticism into trust.

Why Reliability Pays Off

Connectivity underpins invoicing, remote work, and customer engagement. A single outage can cascade into missed deadlines, delayed payments, and lost business opportunities. Pittman encourages CIOs and IT leaders to frame connectivity as a strategic investment—one that keeps employees productive and customers satisfied.

The Bottom Line

Investing in reliable connectivity is not about spending more—it’s about spending wisely. The long-term benefits of stronger uptime, happier customers, and more efficient teams far outweigh any short-term savings from bargain-basement solutions.

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