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Restaurant Technology Strategy: Designing Systems That Serve People

  • AI in restaurants, chris incorvati, cloud POS, connected kitchen, data-driven hospitality, drive-thru operations, jack's family restaurants, network resiliency, operator-first design, QSR technology, restaurant technology strategy, uptime and reliability
Podcast guest Chris Incorvati, CTO of Jack’s Family Restaurants, talks about the connected kitchen

Why the Right Tech Strategy Starts with People

Restaurant leaders often chase the newest platform instead of the most practical one. Chris Incorvati,  CTO at Jack’s Family Restaurants, argues that a true restaurant technology strategy begins with empathy for the operator. Every system decision—POS, AI, data, connectivity—should start with one question: Will this make life easier for the people serving guests?

When technology aligns with daily behavior, adoption happens naturally. When it doesn’t, even the smartest tool becomes shelfware.

Translate Data into Decisions That Matter

Dashboards mean little if they don’t change what happens on the floor. Chris’s team focuses on turning data into moments of action. Real-time metrics surface where work happens—inside the kitchen, at the drive-thru, or on handhelds.
 Instead of reports about yesterday, operators get signals for right now—what needs prepping, who needs coaching, which lane needs attention.

That immediacy converts analytics into leadership.

Build Trust with Invisible Infrastructure

A restaurant technology strategy fails if networks falter. Redundant circuits, cellular backup, and edge-based monitoring ensure uptime even when storms roll through the Southeast.
 Teams can’t deliver hospitality when they’re rebooting routers. Reliable networks keep the focus where it belongs—on service, not systems.

Lead from the Counter, Not the Conference Room

Chris models “walk-a-mile” leadership: take tech teams into the stores. Seeing a register freeze mid-rush or a headset drop during drive-thru changes every engineer’s perspective. Those experiences spark simpler interfaces, faster support, and smarter rollout pacing.

The Connected Kitchen strategy is empathy in motion—technology shaped by firsthand understanding of what it feels like to be on the line.

Why It Works

  • Operators gain time, not tasks.
  • Data turns into decisions, not dashboards.
  • Networks protect both uptime and morale.
  • Leadership learns by listening.

Technology strategy succeeds when it restores the human rhythm of service.

Read more insights from Chris Incorvati →

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