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Building High-Performance Teams with Julian Jacquez & Jeanne Duca

Building high-performance teams is more than a leadership buzzword — it’s the foundation of sustainable business success. In this episode of Go Beyond the Connection, Julian Jacquez, President & COO of BCN Telecom, and Jeanne Duca, the company’s Chief Marketing Officer, share how their people-first approach keeps employees engaged, partners aligned, and customers returning for more. Their philosophy connects closely with other leaders we’ve featured, like Cal Krome on leadership and technology alignment and Hamed Mazrouei on elevating customer experience.

The Three-Legged Stool of Success

Julian and Jeanne describe BCN’s operating model as a three-legged stool: employees, partners, and customers. Each leg supports the other — and if one falters, the business feels the strain. By keeping all three in balance, BCN sustains growth and builds resilience.

BCN’s approach to balancing employees, partners, and customers is reflected in their broader leadership and innovation initiatives. The company continues to evolve its executive leadership team to support long-term growth, while its news and insights hub highlights strategic moves like their partnership with Adaptiv Networks to expand SD-WAN offerings. These initiatives reinforce the same values of trust, transparency, and balance discussed in this episode.

This balance also reflects the challenges Bigleaf helps solve for companies with distributed locations. Whether you’re managing remote clinics, branch offices, or retail sites, visibility into network performance is essential for keeping every “leg” of the stool steady.

Key Takeaways from BCN Telecom

  • Trust and transparency are the foundation of sustainable business relationships.
  • Partner and customer advocacy are powerful KPIs for success.
  • High-performance teams require consistent leadership and empowerment.
  • Shifting focus from price to experience creates loyalty and protects margins.
  • Experience Level Agreements (XLAs) are redefining what service means.

 

“If you don’t want to trade on price, then don’t be a commodity.” – Julian Jacquez

Highlights from the Conversation

  • Why BCN invests equally in employees, partners, and customers.
  • How removing barriers, like rigid contracts, reignited collaboration with Bigleaf.
  • Why XLAs complement SLAs by focusing on how customers feel.
  • How consistency across every touchpoint builds advocacy and brand trust.
  • Why leading with experience beats competing on features or price.

Explore More Insights

Listen to the full conversation with Julian and Jeanne to learn how to turn high-performance teams into a growth engine for your business.

📌 Explore more episodes at Go Beyond the Connection. To see how these principles apply in practice, learn about Bigleaf Cloud Connect, which prioritizes cloud applications so your teams stay productive, and Bigleaf Business Continuity, ensuring critical operations remain online during outages.

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