When the Internet Fails, Every Second Counts
Outages can strike often, and without warning. Historically, the only option has been to call the ISP, wait, and hope for a fix that may or may not last. Meanwhile, downtime freezes transactions, stalls productivity, and drains revenue. Bigleaf keeps your business connected through the disruption, automatically rerouting traffic in real time, so you stay operational while others remain offline.
Who Needs On-Demand Outage Response?
Retail & POS-Users
Retail & POS-Dependents
Prevent disruptions in sales when your connection drops mid-transaction.
Healthcare Facilities
Healthcare Facilities
Maintain EMR access, telehealth calls, and emergency alerts even during active outages.
Professional Services
Professional Services
Uphold secure client interactions, cloud workflows, and compliance-driven operations.
Hospitality & Restaurants
Hospitality & Restaurants
Keep front-to-back of house ordering systems, kiosks, POS operations, guest reservations, and VoIP phones running during sudden ISP failures.
Production & Logistics Teams
Production & Logistics Teams
Ensure tracking, control systems, and inventory flows without disruption.
Remote Teams & Emergency Responders
Remote Teams & Emergency Responders
Adapt instantly to improve coordination and maintain communications during outages.
Challenges & Solutions
The Challenge
- Downtime hits without warning— transactions fail, calls drop, productivity grinds to a halt.
- Manual failover wastes time— switching connections takes IT intervention you may not have.
- Limited visibility in the moment— you can’t tell what’s failed or how to fix it fast.
- Lost trust and revenue— customers won’t wait while you reconnect.
The Bigleaf Solution
- Automatic detection and rerouting - failover happens the moment a circuit fails without any manual intervention.
- Same-IP failover - All circuits share the same public IP address, so traffic shifts between connections seamlessly and applications don’t see an IP change.
- Session integrity - Active calls, logins, and in-progress work continue without interruption during failover, keeping users connected and productive.
- Multi-circuit coverage - Easily connect up to four diverse circuits—cable, fiber, LTE, Starlink, or any mix from different ISPs—for instant failover and maximum uptime.
- Live outage insight – The dashboard provides Active Alerts, real-time circuit and device status, and elevated alarm levels with recommended actions. These tools guide fast troubleshooting and help proactively mitigate future outages.
- Always-on protection - Responds the instant trouble strikes, no scripts or manual intervention required.
"Downtime and poor connectivity pose huge risks to the business. We’ve effectively mitigated those risks with Bigleaf."
Nathan P.
Why It Matters in a Known Outage
For many businesses, outages aren’t a “what if” but a “when if.” They can occur often, without clear cause, and with no long-term fix from the ISP. And while most failover devices simply act as dual-WAN “circuit swappers” with limited traffic management capabilities, they still leave apps exposed because they lack the real-time prioritization across a self-manage backbone network and policy-free performance management needed to keep sessions stable.
Bigleaf keeps you connected through those disruptions, ensuring:
- Operations Continue - POS systems, EMRs, calls, and cloud apps keep working even during primary circuit failure.
- Faster Recovery - Outage reaction is measured in seconds—not minutes or hours.
- No Lost Sessions - Failover happens without forcing users to log back in, reconnect, or restart tasks. Many won’t even notice an outage has occurred..
- Full Visibility - Get real-time insights into exactly what’s down and why.
