The following shows the performance impact of several basic metrics on VoIP:
Bigleaf constantly monitors each circuit for packet loss, latency, and jitter. If we detect an issue, we respond in a manner appropriate to the severity of the problem:
|Minor||1% packet loss||45 seconds|
|Major||10% packet loss||8 seconds|
|Outage||70% packet loss||3 seconds|
Note: Response time is slower for less severe issues to prevent excessive movement of traffic between circuits and to allow for the activation of our dynamic QoS feature.
Prioritizes VoIP and other real-time traffic across commodity Internet connections, even with varying bandwidth.
Without Bigleaf, a business with VoIP over a commodity 50 Mbps circuit doesn’t have adequate options to meet performance expectations.
5 am A cable-based 50 Mbps Internet circuit may provide 52 Mbps of usable throughput.
8 am The same circuit may only provide 32 Mbps when other cable users start downloading email and watching videos.
QoS Issue If the customer router has a QoS policy set for 50 Mbps, they effectively don’t have QoS at 8 am. This is due to their traffic being bottlenecked in the 32 Mbps buffers of the ISP’s equipment.
Wasted Bandwidth If the customer router has a QoS policy set at 30 Mbps, they will experience effective QoS. However, they will waste 20 Mbps of usable throughput.
Bigleaf’s Dynamic QoS feature detects and responds to changes in available circuit throughput when sensitive traffic could be affected, and prioritizes both inbound and outbound VoIP traffic. Our Dynamic QoS detects the bandwidth bottleneck in the path to and from the customer’s site and adapts QoS policies to ensure traffic isn’t buffered in QoS-unaware ISP routers.
The benefits of BGP without the hassle and cost. All applications (even VoIP) stay connected when a circuit fails.
Because Bigleaf handles public IP addressing in our cloud, real-time applications aren’t interrupted during circuit outages and your VoIP calls stay intact. Before your traffic traverses the path between our core and your building, we encapsulate each packet in a tunnel which enables us to provide you with static IP addresses that don’t change when your traffic moves between circuits.
Monitors circuit conditions, adapting load balancing in real-time to match application traffic needs to circuit performance.
When one of your Internet circuits experiences issues such as packet loss, latency, jitter, congestion, or an outage, your VoIP call is moved to a higher-quality circuit in real-time. The Bigleaf monitoring system constantly measures circuit performance in both directions, evaluates traffic flows from your applications, and adapts to changing conditions in real-time based on algorithms and alarm thresholds.