Why Most Onboarding Falls Flat for Remote Teams
When new employees don’t know how to get what they need, IT becomes a roadblock. That’s especially true in remote environments, where hallway help and walk-up desks don’t exist. Traditional IT onboarding simply doesn’t cut it.
That’s why Cal Krome, Head of IT at Calm, rebuilt the process from the ground up. His focus: IT onboarding for remote teams that empowers users instead of overwhelming them.
Help People Help Themselves
From day one, Calm’s new hires get more than just credentials—they get confidence. Cal’s team provides onboarding walkthroughs, explainer videos, and searchable documentation that non-technical users can actually understand.
“We help people help themselves.”
The result? Fewer tickets, faster ramp-up time, and a stronger sense of self-sufficiency.
Build Tools That Answer Questions Before They’re Asked
IT support shouldn’t begin with a ticket. That’s why Cal integrates AI-powered assistants into Calm’s internal systems. Employees can ask natural-language questions—like “How do I set up my email signature?” or “Are we allowed to use Zoom for client calls?”—and get instant, accurate answers from company documentation.
The AI doesn’t just save time. It builds trust.
Set Expectations. Then Meet Them.
People get frustrated when systems surprise them. So Cal’s team walks users through what to expect—updates, password policies, compliance requirements, and more.
That kind of proactive communication turns IT from “the department of no” into a partner that supports productivity.
Final Thought: Tech Resilience Starts with Clear Guidance
IT onboarding for remote teams isn’t just about provisioning accounts—it’s about shaping the employee experience. By combining automation with thoughtful documentation and transparent communication, Cal Krome’s team reduces friction and builds long-term tech resilience.
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Based on a podcast interview with Cal Krome, Head of IT at Calm
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