Join The Bigleaf Team!

Bigleaf is an SD-WAN provider focused on optimizing access to the Cloud. Our proprietary platform uses Software-Defined-Networking technologies to provide seamless failover and dynamic application prioritization.

We have a reliable and high-performance service offering that’s growing quickly. We’re looking for people to join our team to help us scale successfully.

Please take a look at any open roles below. If you would like to join us in one of these roles please send along a resume and cover letter/email of how you meet the qualifications for the role and why you’re interested to careers@bigleaf.net.

Software Engineer in Operations

Network Support Specialist

Network Support Engineer

Channel Sales Manager – California

Channel Sales Manager – Northeast

Channel Marketing Manager

Sales Operations Specialist

Accounting Manager

Software Engineer in Operations

Software Engineer in Operations / Devops

If you have a strong linux background, software engineering experience, want to grow your advanced networking skills, and want to be a part of a fast-growing company, this might be the role for you.

Welcome to Bigleaf – we keep businesses connected to the cloud. Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net

Our service is growing quickly and we have big plans. We’re looking for a Software Engineer to join our operational team.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and you’ll wear multiple hats, but here’s an overview:

Position Summary

This is a full-time position based at our corporate office in Beaverton, Oregon.

• Systems Infrastructure Management and Scaling: Our platform is built on co-located servers and network equipment, cloud VMs, and customer-premises network appliances. On top of those elements we run Linux operating systems and custom software. In this role you’ll be responsible for managing, troubleshooting, and scaling our server/systems infrastructure. Many of our system elements are automated already to some degree, but you’ll mature the automation systems, migrate to new versions, and automate tasks that are still done manually. We use Puppet, Ansible, and several other tools for automation, and we’re fans of Python.
• Monitoring: We extensively monitor our infrastructure and services to ensure a good customer experience. You’ll be responsible for our monitoring infrastructure and practices, ensuring smooth scaling, all the appropriate elements are being monitored, and that team members (including you) get the alerts they should without the noise they shouldn’t.
• Application and Service Delivery: You’ll be responsible for the delivery, troubleshooting, scaling, and automation of our services, including DNS, our web application, and many internal services that support our public-facing ones. You’ll coordinate releases and scaling mechanisms, ensuring consistent reliability and performance. In this role you’ll create and modify scripts and other software to accomplish goals.
• Research and Development: As we continue to scale and add new functionality, we’ll rely on you to help guide how we deliver our services. You’ll stay up to date on the latest trends and patterns in server hardware, cloud hosting, application delivery, and other relevant topics, and you’ll test out new solutions that you think could fit our needs well.
• Support and Internal IT: You’ll occasionally assist our network operations and support team with escalated customer technical support matters, helping drive complex network and systems troubleshooting situations to a resolution. You’ll also take ownership of our internal IT systems and processes – most of which are Cloud-based and lightweight, so this will be a minor part of your role. You’ll ensure a healthy new-employee sign-up process and protect the business by ensuring proper backup and security measures are in place.

Required Qualifications

• A strong attitude of service towards co-workers and customers
• At least 4 years of experience in relevant software engineering/operational roles
• Experience with Puppet and scaling internet-facing server infrastructure
• Experience with shell scripting and at least one programming language
• Strong understanding of Linux, including the Linux networking subsystem (we primarily use Debian and OpenWRT)
• Experience with Cloud environments such as AWS and Linode, and physical server hardware management
• Experience with SQL and Postgres
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Understanding of networking fundamentals
• Strong desire to learn and grow
• Ability to participate in an on-call rotation

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Network Support Specialist

Evening Shifts

If you enjoy tech support, deep network troubleshooting, and Linux, this might be the role for you.Welcome to Bigleaf – we keep businesses connected to the cloud. Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net

Our service is growing quickly and we have big plans. We’re looking for a Network Support Specialist to join our team.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

Position Summary

This is a full-time position based at our corporate office in Beaverton, Oregon.

• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve speed concerns, application performance issues, new installations questions, and other similar situations.
• Network Operations: Our customers expect outstanding network reliability and performance. In this role you’ll help manage our global IP routing platform and other network systems. This can involve monitoring network behavior, configuring routers and switches, and troubleshooting issues like packet loss or jitter.
• Device and Service Provisioning: Our platform consists of custom operating systems and software that runs on equipment in data centers and at the customer premises. You’ll be part of a team that installs our operating systems and provisions service for customers. Much of this process is automated, but you’ll need to pay good attention to detail and be able to work with Linux. We use Puppet, Ansible, and several other tools for automation.

Required Qualifications

• A passion for serving customers with outstanding support
• At least 2 years of experience in a tech-support role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Strong understanding of networking fundamentals (e.g. knowing what ARP is and how IP routing works will be important for you to succeed).
• Understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Some experience with Linux is helpful. We use Debian and OpenWRT
• Strong desire to learn and grow
• Ability to participate in an on-call rotation

Note, the current open shifts for this role are swing and night shifts.

Network Support Engineer

Do you love serving customers by troubleshooting complex network issues? Do you know how to use TCPdump and Wireshark to determine if it’s packet loss or jitter that’s making a VoIP call choppy? Are you comfortable using MTR to authoritatively demonstrate to an ISP that their cable modem is dropping packets? If you answered “yes” to those questions, then this might be the role for you.

Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: www.bigleaf.net. Our service is growing quickly and we have big plans. We’re looking for a Network Support Engineer to join our team. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

Position Summary

• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve issues such as inconsistent application performance, odd network behavior, and other network problems.
• Network Troubleshooting: As a senior resource on our support team, you’ll dig into complex network issues to find root cause and drive them to a resolution. This will include extensive use of tools such as tcpdump, Wireshark, MTR, and iPerf. You’ll troubleshoot issues including ISP/carrier circuit problems, VoIP call drops, slow downloads, unexpected firewall behavior, and numerous other challenging situations.
• Sales Engineering: You’ll interact with our customers and partners as a technical expert on our services and technology. You’ll act as a consultant to them, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
• Device and Service Management: We employ both traditional network equipment and custom Linux-based systems within our network. You’ll work with these platforms manually and through automation. We use Puppet, Ansible, and several other tools for automation, and you’ll have opportunities to improve upon these systems.

Required Qualifications

• A passion for serving customers with outstanding support
• At least 3 years of experience in a network engineering role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Mastery of networking fundamentals
• Strong understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Experience with Linux networking. We use Debian and OpenWRT
• Ability to participate in an on-call rotation

Channel Sales Manager – California

Position Summary

The Position: Full-Time Channel Sales Manager position responsible for identifying, recruiting and managing a base of telecommunications partners in an assigned territory.
Essential Duties:

Recruit new partners
Identify strategic alliances in the technology community to position the company for growth
Meet with active partners on a regular basis
Strengthen partner relationships and ensure a positive partner experience
Attend regional trade shows and training events, and manage follow-up activities
Develop and manage a territory strategy and growth plan
Partner and customer presentations and trainings
Prepare quotes and RFP responses
Coordinate with internal groups (marketing, engineering, provisioning)
Provide accurate and detailed monthly forecasting of opportunities in order to meet or exceed sales quota requirements
Serve as an escalation path for partners and end user customers to ensure an excellent customer and partner experience

Required Qualifications

• Indirect sales background and/or understanding of telecommunication indirect sales model
• Must have experience and knowledge of telecommunications products and services (experience with SD-WAN products/services would be ideal)
• Very strong written and verbal communication skills. Must have ability to proactively build relationships and be top-of-mind with a large partner community
• Strong group presentation skills
• Ability to work independently and as part of a team
• Ability to multitask and be detail-oriented with proposals and contracts
• Comfortable with activity tracking and consistent follow up communications
• Friendly and engaging phone and email presence
• General understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and Cloud Computing

This is a very exciting period of growth for our team, and the SD-WAN industry as a whole. Bigleaf’s vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role, please send along a resume and cover letter of how you meet the qualifications above, and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

Channel Sales Manager – Northeast

Position Summary

The Position: Full-Time Channel Sales Manager position responsible for identifying, recruiting and managing a base of telecommunications partners in an assigned territory.
Essential Duties:

Recruit new partners
Identify strategic alliances in the technology community to position the company for growth
Meet with active partners on a regular basis
Strengthen partner relationships and ensure a positive partner experience
Attend regional trade shows and training events, and manage follow-up activities
Develop and manage a territory strategy and growth plan
Partner and customer presentations and trainings
Prepare quotes and RFP responses
Coordinate with internal groups (marketing, engineering, provisioning)
Provide accurate and detailed monthly forecasting of opportunities in order to meet or exceed sales quota requirements
Serve as an escalation path for partners and end user customers to ensure an excellent customer and partner experience

Required Qualifications

Channel Marketing Manager

Position Summary

Bigleaf is adding a Channel Marketing Manager to our fast-growing team. As Channel Marketing Manager, you’ll own Bigleaf’s channel marketing strategy and execution for new and existing channel partners, including telecom agents, managed service providers (MSPs), value-added resellers (VARs), wholesale distributors, systems integrators and original equipment manufacturers (OEMs). As Bigleaf’s Channel Marketing Manager you’ll add to Bigleaf’s growth goals by identifying and activating new partners, creating demand in conjunction with our partners, and enabling our partners to sell Bigleaf more successfully.

The Channel Marketing Manager reports to our VP of Marketing and works closely with the Channel Sales team to build an efficient and scalable Channel Marketing function at Bigleaf. This position would be a great step for someone looking to advance their career within a high-growth startup environment.

Essential Duties

Identify and engage new channel partners with compelling offers and content
Create to-partner, through-partner, and with-partner programs and promote these programs to new and existing channel partners
Work with the Channel Sales team to drive new opportunities into the pipeline with partner-ready demand generation programs
Deliver partner enablement content for upcoming product launches or releases
Build and measure effective marketing and sales tools and collateral using both internal and agency resources for use on the Web site and in campaigns
Analyze program results and make recommendations for future improvements
Research and select appropriate vendors to ensure successful and timely project completion

Required Qualifications

2+ years experience in B2B channel marketing
Experience planning, executing and reporting on multi-channel marketing campaigns
Experience working in marketing automation platforms (Hubspot, Marketo, Pardot, etc.)
Demonstrated ability to engage audiences through written and verbal communication
Excellent time management and interpersonal skills
Strong relationship/team building and account management skills
Comfort with an agile, startup environment
Experience building and owning programs in a fast-paced environment

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Sales Operations Specialist

Position Summary

• Sales Operations: You’ll be the at the center of sales operations working with Sales Leadership, Channel Sales Managers, and Sales Partners. You will assist in day-to-day communications, sales tracking and reporting, contract creation and processing, and other key operational tasks . • Channel Sales Support: You will assist the Channel Sales team with day-to-day phone and email interaction with an extensive network of Indirect Sales and Reseller Partners. You’ll help our partners with creating quotes and proposals, processing orders, updating on installation status and post-installation follow up, and other general administrative tasks. • Partner Engagement: You’ll be the friendly voice that Sales Partners reach out to when Channel Sales Managers are traveling or away from the office. You’ll work side-by-side with our Channel Sales Managers ensuring the success of our Sales Partners. • Tracking and Reporting: You’ll work with the Channel Sales team to make sure partner information and opportunity statuses are up to date in our CRM. You’ll help in pulling routine reports from our CRM and/or other systems.

Required Qualifications

• Customer service background • Sales Support and Operations experience • Extremely well-organized and detail oriented • Comfortable with activity tracking and consistent follow up communications with co-workers and partners • Friendly and engaging phone and email presence • General understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and Cloud Computing • Microsoft Office skills required, CRM and Hubspot experience is a plus

Accounting Manager

Welcome to Bigleaf – we keep businesses connected to the cloud! Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net

Our business is growing quickly and we have big plans! We’re looking for a full-time Accounting Manager to oversee the daily operations of the accounting department and run the financial reporting process. The successful candidate for this position will report directly to our CFO and play an instrumental role in the financial future of the company.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and you’ll wear multiple hats, but here’s an overview:

Position Summary

Oversee day-to-day accounting operations, including:

Manage the financial reporting process, including:

Month-end financial close process
Monthly financial statements and other reports for management and BOD
Journal entries
Balance Sheet reconciliations
Revenue and Expenditure variance analysis

Establish and enforce proper accounting policies, procedures, and controls, including:

Ensure financial statements are fully GAAP compliant in order to be reviewed or audited in the future.
Responsible for hierarchy and scalability in the Chart of Accounts and accuracy in the General Ledger.
Continued focus on improving system efficiencies and business practices, including monitoring emerging technology to determine ways to automate the accounting process without sacrificing accuracy and accountability.
Maintain financial security by establishing internal controls and proper techniques to discover and prevent fraud.
Ensure compliance with B&O tax, 1099s, and other regulatory reporting requirements.

Required Qualifications

Bachelor’s degree in Accounting.
Proven working experience as Accounting Manager or Accounting Supervisor.
Proven knowledge of SFAS and GAAP rules, control procedures, laws and regulations.
Accomplished human resource skills in directing, coaching, training and reviewing staff.
A strong attitude of service towards co-workers and customers combined with strong verbal and written communication skills.
Advanced Excel skills and ability to manipulate large amounts of data.
A desire and ability to learn new systems as we are currently in the process of adopting a new ERP system.
High attention to detail and accuracy.
Ability to be flexible (and have fun!) as you work in a fast-paced and growing environment.

Not required, but would be nice to have…

ASC 718 Stock Option and Equity accounting experience.
ASC 606 Revenue Recognition for SaaS accounting experience.
Sales Tax assessment and remittance experience.
Strong working knowledge of QuickBooks online and Expensify.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.