Join The Bigleaf Team!

Position Summary

• Partner Engagement & Recruitment: You’ll be the friendly voice that Sales Partners reach out to when Channel Sales Managers are traveling or away from the office. You’ll work side-by-side with our Channel Sales Managers in the engagement of existing partners, and recruitment of new partners.
• Sales Operations: You’ll be the at the center of sales operations working with Sales Leadership, Channel Sales Managers, and Sales Partners. In addition to day-to-day communications you will need to assist with creating quotes and contracts, processing orders, updating on installation status and post-installation follow up, and other general administrative tasks
• Inside Sales: Both partners and existing customers will look to you for assistance and sometimes ownership of lower dollar/single site transactions. You will need to be comfortable working through these transactions independently to close, while also keeping the partner up to date.
• Tracking and Reporting: You’ll work with the Channel Sales team to make sure partner information and opportunity statuses are up to date in ourCRM. You’ll help in pulling routine reports from our CRM and/or other systems.

Required Qualifications

• Inside Sales or Sales Development background
• Experience in a high outbound activity position, including cold calls and email prospecting
• Extremely well-organized and detail oriented
• Comfortable with activity tracking and consistent follow up communications with co-workers and partners
• Friendly and engaging phone and email presence
• General understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and Cloud Computing
• Microsoft Office skills required, CRM and Hubspot experience is a plus

Position Summary

• Customer and Partner Calls: You will be a key technical resource for our sales team. You’ll typically be on several calls each day, working to qualify customer need and determine if Bigleaf is a fit in the customer environment. You’ll then clearly communicate which of the customer needs that Bigleaf can address, how implementation will go, and address any technical objections or areas of concern. You’ll also work to educate partners on Bigleaf, where we fit best, and how the technology works.
• Technical Documentation: As part of pre-sales engineering work, and post-sales implementation hand-off to our provisioning team, you’ll create network diagrams and other documents for customers, partners, and internal team members. These documents will provide clear visual guides, appropriate for the technical depth of the audience, of Bigleaf implementations, technology, and our network. You’ll also work in concert with our provisioning team for larger projects, ensuring customer expectations that were set during the sales process are met or exceeded during implementation.
• Meetings and Events: While much of your work will be performed out of our Beaverton, Oregon headquarters, you’ll also routinely travel to customer locations for larger opportunities, visit partners for training events, and represent Bigleaf at tradeshows and other industry events.
• Internal Training and Competitive Intelligence: You’ll stay up-to-date on Bigleaf functionality, understanding it deeply by consulting with our network and development teams regularly, and you’ll stay up-to-date on competitive offerings through research and networking with others in the industry. You’ll use this knowledge to perform internal trainings on our solution (such as feature updates), as well as provide strategic technical guidance on market competition.
• Network Troubleshooting and Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful troubleshooting. In this role you’ll occasionally help customers (usually working with their IT consultants or other skilled people) to investigate and resolve issues such as ISP/carrier circuit problems, VoIP call drops, slow downloads, and unexpected firewall behavior. You’ll use tools such as tcpdump, Wireshark, MTR, and iPerf.

Required Qualifications

• A passion for humbly serving customers and partners
• Integrity
• A thoughtful, consultative communication style
• At least 2 years of experience in a network sales engineering role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English. A second language is a plus.
• Excellent understanding of networking fundamentals
• Strong experience with network edge device deployments, such as firewalls and routers
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Strong understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Ability and willingness to travel up to several times per month (including occasional international travel).

Position Summary

This is multi-faceted role where you’ll have opportunity to work on multiple projects, including:

• Systems Infrastructure Management: Our platform is built on co-located servers and network equipment, cloud VMs, and customer-premises network appliances which are primarily using Linux. You’ll help us develop and deploy more efficient and effective infrastructure as we continue to grow our overall footprint to accommodate an exponentially increasing service base.
• Applications Development for SD-WAN: You’ll apply experience in network protocol development to design and deliver business-ready SD-WAN products and features which enhance performance and understanding/visibility of different applications interacting on the network.
• Full-stack Web Development: You’ll participate in HTTP application development, including JSON APIs and web hosting, in both the front-end (HTTP Request processing) and back-end (databases and other infrastructure).
• Training/Mentorship: As part of the role you will provide documentation and training for teammates and other Bigleaf employees, as well as mentorship to junior teammates that you work with.

Required Qualifications

• A strong attitude of service towards co-workers and customers
• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• At least 4 years of experience in relevant software engineering roles
• Advanced network protocol experience
• Experience with algorithms, data structures, complexity analysis and software design.
• Experience with shell scripting and several programming languages, preferably including Python
• Strong understanding of Linux, including the Linux networking subsystem
• Experience with Cloud environments such as AWS and Azure
• Experience with SQL, preferably including Postgres
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Ability to debug and optimize code and automate routine tasks.
• Ability to participate in an on-call rotation

This is a full-time position based at our corporate office in Beaverton, Oregon. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. Benefits include medical, dental, vision, stock options and a gym membership.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply. We appreciate you taking the time to carefully read through this ad.

Preferred Markets: Georgia, Florida, Ohio

Position Summary

• The Position: Full-Time Channel Sales Manager position responsible for identifying, recruiting and managing a base of telecommunications partners in an assigned territory.
• Essential Duties:
  • Recruit new partners
  • Identify strategic alliances in the technology community to position the company for growth
  • Meet with active partners on a regular basis
  • Strengthen partner relationships and ensure a positive partner experience
  • Attend regional trade shows and training events, and manage follow-up activities
  • Develop and manage a territory strategy and growth plan
  • Partner and customer presentations and trainings
  • Prepare quotes and RFP responses
  • Coordinate with internal groups (marketing, engineering, provisioning)
  • Provide accurate and detailed monthly forecasting of opportunities in order to meet or exceed sales quota requirements
  • Serve as an escalation path for partners and end user customers to ensure an excellent customer and partner experience.

Required Qualifications

• Indirect sales background and/or understanding of telecommunication indirect sales model
• Must have experience and knowledge of telecommunications products and services (experience with SD-WAN products/services would be ideal)
• Very strong written and verbal communication skills. Must have ability to proactively build relationships and be top-of-mind with a large partner community
• Strong group presentation skills
• Ability to work independently and as part of a team
• Ability to multitask and be detail-oriented with proposals and contracts
• Comfortable with activity tracking and consistent follow up communications
• Friendly and engaging phone and email presence
• General understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and Cloud Computing

This is a very exciting period of growth for our team, and the SD-WAN industry as a whole. Bigleaf’s vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role, please send along a resume and cover letter of how you meet the qualifications above, and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

Network Production Specialist

Support Manager

At Bigleaf our goal is to bring peace into the lives of our customers through advanced technology and excellent service. We’re looking for someone who is passionate about serving others who will lead a team responsible for helping our customers resolve problems with their network connectivity. We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful and diligent troubleshooting. We also believe it’s critical to help one another as we seek to provide that level of service to our customers.

This role will be located in our Portland, Oregon headquarters. Ideal candidate will have a strong background in customer service and customer-facing communication as well as a proven track record of servant leadership and management of a technical team.

Responsibilities:

• Customer calls and escalations: We take our customers’ network uptime very seriously. In a difficult situation, you will join one of our support specialists or engineers as they work with the customer by phone and through email to ease their concerns. If a customer is complaining, then their complaint needs to be escalated internally, so you’ll gather details to simplify the escalation process.
• Teaching and mentoring the team in how best to serve our customers and each other. Gently teach character and guide each team member in their professional development.
• Project management: Our multidisciplinary support team is responsible for numerous projects. You’ll loosely oversee them as they manage their own projects and provide status updates to the director of support.
• Weekly one-on-ones: You’ll meet weekly with each team member to gather information about how they’re doing and how we can best serve the team and our customers.
• Hiring: You’ll post role descriptions, read resumes, send out questionnaires, interview, evaluate, and recommend potential new team members.
• Quality control: You’ll organize quality audits for calls and tickets and provide constructive feedback to the team.
• Monitoring KPIs: For our support ticketing system, you’ll be gathering and monitoring key performance data so our customers are being served well, our support team’s workload is kept reasonable, and so we know when to hire additional team members.
• Managing attendance: You’ll cooperate with our growing 24/7 support team to schedule regular weekly hours and to manage their on-call rotations. Work-life balance is very important at Bigleaf, so you’ll need to help team members try to hit that balance given their unique situations and qualifications. This also involves managing a phone queue configuration.
• At Bigleaf you’ll have the opportunity to wear a lot of hats. Additional responsibilities and projects can vary each day, so you’ll need to be flexible and willing to serve the team in whatever capacity may be needed. This is one more reason why people say they enjoy working here.

Required qualifications:

• A passion for humbly serving customers and partners.
• Five years in a customer-oriented, customer-facing position.
• Two years in a management role for a customer-facing highly technical team.
• Excellence at clearly and warmly communicating in written and spoken English. The courage and compassion to speak to an upset customer if needed. A second language is a plus.
• Well-organized and detail oriented, with project-management experience.
• General industry understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and cloud computing. A networking background is a plus but is not required.
• Self-starter approach to identifying and accomplishing goals. Experience at a fast-paced startup company a plus.
• Skilled at using Microsoft Office and a ticketing system such as Zendesk. Experience with a CRM or configuring a phone system is a plus.
• Ability and willingness to handle calls and other situations after hours if needed.

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.