Join The Bigleaf Team!
Bigleaf is an SD-WAN provider focused on optimizing access to the Cloud. Our proprietary platform uses Software-Defined-Networking technologies to provide seamless failover and dynamic application prioritization.
We have a reliable and high-performance service offering that’s growing quickly. We’re looking for people to join our team to help us scale successfully.
Please take a look at any open roles below. If you would like to join us in one of these roles please send along a resume and cover letter/email of how you meet the qualifications for the role and why you’re interested to careers@bigleaf.net.
Software Engineer in Operations
If you have a strong linux background, software engineering experience, want to grow your advanced networking skills, and want to be a part of a fast-growing company, this might be the role for you.
Welcome to Bigleaf – we keep businesses connected to the cloud. Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net
Our service is growing quickly and we have big plans. We’re looking for a Software Engineer to join our operational team.
Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and you’ll wear multiple hats, but here’s an overview:
Position Summary
This is a full-time position based at our corporate office in Beaverton, Oregon.
• Systems Infrastructure Management and Scaling: Our platform is built on co-located servers and network equipment, cloud VMs, and customer-premises network appliances. On top of those elements we run Linux operating systems and custom software. In this role you’ll be responsible for managing, troubleshooting, and scaling our server/systems infrastructure. Many of our system elements are automated already to some degree, but you’ll mature the automation systems, migrate to new versions, and automate tasks that are still done manually. We use Puppet, Ansible, and several other tools for automation, and we’re fans of Python.
• Monitoring: We extensively monitor our infrastructure and services to ensure a good customer experience. You’ll be responsible for our monitoring infrastructure and practices, ensuring smooth scaling, all the appropriate elements are being monitored, and that team members (including you) get the alerts they should without the noise they shouldn’t.
• Application and Service Delivery: You’ll be responsible for the delivery, troubleshooting, scaling, and automation of our services, including DNS, our web application, and many internal services that support our public-facing ones. You’ll coordinate releases and scaling mechanisms, ensuring consistent reliability and performance. In this role you’ll create and modify scripts and other software to accomplish goals.
• Research and Development: As we continue to scale and add new functionality, we’ll rely on you to help guide how we deliver our services. You’ll stay up to date on the latest trends and patterns in server hardware, cloud hosting, application delivery, and other relevant topics, and you’ll test out new solutions that you think could fit our needs well.
• Support and Internal IT: You’ll occasionally assist our network operations and support team with escalated customer technical support matters, helping drive complex network and systems troubleshooting situations to a resolution. You’ll also take ownership of our internal IT systems and processes – most of which are Cloud-based and lightweight, so this will be a minor part of your role. You’ll ensure a healthy new-employee sign-up process and protect the business by ensuring proper backup and security measures are in place.
Required Qualifications
• A strong attitude of service towards co-workers and customers
• At least 4 years of experience in relevant software engineering/operational roles
• Experience with Puppet and scaling internet-facing server infrastructure
• Experience with shell scripting and at least one programming language
• Strong understanding of Linux, including the Linux networking subsystem (we primarily use Debian and OpenWRT)
• Experience with Cloud environments such as AWS and Linode, and physical server hardware management
• Experience with SQL and Postgres
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Understanding of networking fundamentals
• Strong desire to learn and grow
• Ability to participate in an on-call rotation
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.
We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.
Network Support Specialist
Day Shifts
Our service is growing quickly and we have big plans. We’re looking for a Network Support Specialist to join our team.
Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:
Position Summary
This is a full-time position based at our corporate office in Beaverton, Oregon.
• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve speed concerns, application performance issues, new installations questions, and other similar situations.
• Network Operations: Our customers expect outstanding network reliability and performance. In this role you’ll help manage our global IP routing platform and other network systems. This can involve monitoring network behavior, configuring routers and switches, and troubleshooting issues like packet loss or jitter.
• Device and Service Provisioning: Our platform consists of custom operating systems and software that runs on equipment in data centers and at the customer premises. You’ll be part of a team that installs our operating systems and provisions service for customers. Much of this process is automated, but you’ll need to pay good attention to detail and be able to work with Linux. We use Puppet, Ansible, and several other tools for automation.
Required Qualifications
• A passion for serving customers with outstanding support
• At least 2 years of experience in a tech-support role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Strong understanding of networking fundamentals (e.g. knowing what ARP is and how IP routing works will be important for you to succeed).
• Understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Some experience with Linux is helpful. We use Debian and OpenWRT
• Strong desire to learn and grow
• Ability to participate in an on-call rotation
Note, the current open shifts for this role are swing and night shifts.
Production Specialist
We’re a well-funded fast-growing startup, so your day-to-day tasks will vary a bit and morph over time, but here’s an overview:
Responsibilities
• Work with an ERP system, efficiently inputting data, receiving, counting and stocking incoming inventory, confirming against PO and performing other tasks while ensuring accuracy
• Process returns, disassembling, inspecting, re-flashing, and restocking equipment
• Assemble components (light electronics manufacturing including unbox, prepare, provision, test and ship routers)
• Assist in conducting complete physical inventory count as needed
• Organize and maintain warehouse and inventory areas for efficient material storage and handling
• Interact with customers, vendors, and partners via phone and email
• Log and escalate provisioning issues to Director of Operations
• Help identify and implement system/process enhancements to improve the level of service we provide to our Customers and Partners
• Ultimately, you should be able to ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.
Qualifications
• A passion for serving customers
• Attention to detail is key in this position as you will be dealing with a high volume workload.
• Effective English communication skills
• Experience in warehouse procedures and best practices
• Ability to follow written and verbal instructions and prioritize workload effectively
• Good problem solving skills
• Ability to think creatively, stay organized, identify goals, and be self-motivated
• A positive and proactive attitude and a strong desire to learn and grow
• Strong desire to be a critical member of a tight-knit team
• Knowledge of hazards and safety precautions relating to equipment operation and loading and unloading of materials.
• Ability to establish and maintain effective working relationships with other employees and vendors
• Ability to organize items by broad and specific classifications
• Ability to safely use tools and equipment including: telephone; personal computer; printer; copy machine; vehicle, pallet jack, heat gun, electric screw driver, and other equipment pertaining to this position
• Ability to frequenty lift and move up to 25 lbs and occasionally up to 50 lbs
• Ability to occasionally climb, crouch, kneel, and crawl.
Working hours for this position are Monday through Friday with hours to be determined.
