+1 888-244-3133 sales@bigleaf.net

 

Join The Bigleaf Team!

Bigleaf is an SD-WAN provider focused on optimizing access to the Cloud. Our proprietary platform uses Software-Defined-Networking technologies to provide seamless failover and dynamic application prioritization.

We have a reliable and high-performance service offering that’s growing quickly. We’re looking for people to join our team to help us scale successfully.

Please take a look at any open roles below. If you would like to join us in one of these roles please send along a resume and cover letter/email of how you meet the qualifications for the role and why you’re interested to careers@bigleaf.net.


Software Engineer in Operations

If you have a strong linux background, software engineering experience, want to grow your advanced networking skills, and want to be a part of a fast-growing company, this might be the role for you.

Welcome to Bigleaf – we keep businesses connected to the cloud. Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net

Our service is growing quickly and we have big plans. We’re looking for a Software Engineer to join our operational team.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and you’ll wear multiple hats, but here’s an overview:

Position Summary

This is a full-time position based at our corporate office in Beaverton, Oregon.

• Systems Infrastructure Management and Scaling: Our platform is built on co-located servers and network equipment, cloud VMs, and customer-premises network appliances. On top of those elements we run Linux operating systems and custom software. In this role you’ll be responsible for managing, troubleshooting, and scaling our server/systems infrastructure. Many of our system elements are automated already to some degree, but you’ll mature the automation systems, migrate to new versions, and automate tasks that are still done manually. We use Puppet, Ansible, and several other tools for automation, and we’re fans of Python.
• Monitoring: We extensively monitor our infrastructure and services to ensure a good customer experience. You’ll be responsible for our monitoring infrastructure and practices, ensuring smooth scaling, all the appropriate elements are being monitored, and that team members (including you) get the alerts they should without the noise they shouldn’t.
• Application and Service Delivery: You’ll be responsible for the delivery, troubleshooting, scaling, and automation of our services, including DNS, our web application, and many internal services that support our public-facing ones. You’ll coordinate releases and scaling mechanisms, ensuring consistent reliability and performance. In this role you’ll create and modify scripts and other software to accomplish goals.
• Research and Development: As we continue to scale and add new functionality, we’ll rely on you to help guide how we deliver our services. You’ll stay up to date on the latest trends and patterns in server hardware, cloud hosting, application delivery, and other relevant topics, and you’ll test out new solutions that you think could fit our needs well.
• Support and Internal IT: You’ll occasionally assist our network operations and support team with escalated customer technical support matters, helping drive complex network and systems troubleshooting situations to a resolution. You’ll also take ownership of our internal IT systems and processes – most of which are Cloud-based and lightweight, so this will be a minor part of your role. You’ll ensure a healthy new-employee sign-up process and protect the business by ensuring proper backup and security measures are in place.

Required Qualifications

• A strong attitude of service towards co-workers and customers
• At least 4 years of experience in relevant software engineering/operational roles
• Experience with Puppet and scaling internet-facing server infrastructure
• Experience with shell scripting and at least one programming language
• Strong understanding of Linux, including the Linux networking subsystem (we primarily use Debian and OpenWRT)
• Experience with Cloud environments such as AWS and Linode, and physical server hardware management
• Experience with SQL and Postgres
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Understanding of networking fundamentals
• Strong desire to learn and grow
• Ability to participate in an on-call rotation

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.


Network Support Specialist

Evening Shifts

If you enjoy tech support, deep network troubleshooting, and Linux, this might be the role for you.Welcome to Bigleaf – we keep businesses connected to the cloud. Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net

Our service is growing quickly and we have big plans. We’re looking for a Network Support Specialist to join our team.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

Position Summary

This is a full-time position based at our corporate office in Beaverton, Oregon.

• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve speed concerns, application performance issues, new installations questions, and other similar situations.
• Network Operations: Our customers expect outstanding network reliability and performance. In this role you’ll help manage our global IP routing platform and other network systems. This can involve monitoring network behavior, configuring routers and switches, and troubleshooting issues like packet loss or jitter.
• Device and Service Provisioning: Our platform consists of custom operating systems and software that runs on equipment in data centers and at the customer premises. You’ll be part of a team that installs our operating systems and provisions service for customers. Much of this process is automated, but you’ll need to pay good attention to detail and be able to work with Linux. We use Puppet, Ansible, and several other tools for automation.

Required Qualifications

• A passion for serving customers with outstanding support
• At least 2 years of experience in a tech-support role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Strong understanding of networking fundamentals (e.g. knowing what ARP is and how IP routing works will be important for you to succeed).
• Understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Some experience with Linux is helpful. We use Debian and OpenWRT
• Strong desire to learn and grow
• Ability to participate in an on-call rotation

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Note, the current open shifts for this role are swing and night shifts.


Production Specialist

Welcome to Bigleaf – we keep businesses connected to the cloud. Check out our website for more info on what we do: http://www.bigleaf.net/#video Bigleaf is growing quickly and we have big plans. We’re looking for a Production Specialist to join our Operations team to facilitate receiving, warehousing, inventory control, order fulfillment, distribution and facilities maintenance. This is a full-time position based at our corporate office in Beaverton, Oregon.

We’re a well-funded fast-growing startup, so your day-to-day tasks will vary a bit and morph over time, but here’s an overview:

Responsibilities

• Work with an ERP system, efficiently inputting data, receiving, counting and stocking incoming inventory, confirming against PO and performing other tasks while ensuring accuracy
• Process returns, disassembling, inspecting, re-flashing, and restocking equipment
• Assemble components (light electronics manufacturing including unbox, prepare, provision, test and ship routers)
• Assist in conducting complete physical inventory count as needed
• Organize and maintain warehouse and inventory areas for efficient material storage and handling
• Interact with customers, vendors, and partners via phone and email
• Log and escalate provisioning issues to Director of Operations
• Help identify and implement system/process enhancements to improve the level of service we provide to our Customers and Partners
• Ultimately, you should be able to ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.

Qualifications

• A passion for serving customers
• Attention to detail is key in this position as you will be dealing with a high volume workload.
• Effective English communication skills
• Experience in warehouse procedures and best practices
• Ability to follow written and verbal instructions and prioritize workload effectively
• Good problem solving skills
• Ability to think creatively, stay organized, identify goals, and be self-motivated
• A positive and proactive attitude and a strong desire to learn and grow
• Strong desire to be a critical member of a tight-knit team
• Knowledge of hazards and safety precautions relating to equipment operation and loading and unloading of materials.
• Ability to establish and maintain effective working relationships with other employees and vendors
• Ability to organize items by broad and specific classifications
• Ability to safely use tools and equipment including: telephone; personal computer; printer; copy machine; vehicle, pallet jack, heat gun, electric screw driver, and other equipment pertaining to this position
• Ability to frequenty lift and move up to 25 lbs and occasionally up to 50 lbs
• Ability to occasionally climb, crouch, kneel, and crawl.

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Working hours for this position are Monday through Friday with hours to be determined.


Network Support Engineer

Do you love serving customers by troubleshooting complex network issues? Do you know how to use TCPdump and Wireshark to determine if it’s packet loss or jitter that’s making a VoIP call choppy? Are you comfortable using MTR to authoritatively demonstrate to an ISP that their cable modem is dropping packets? If you answered “yes” to those questions, then this might be the role for you.

Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: www.bigleaf.net. Our service is growing quickly and we have big plans. We’re looking for a Network Support Engineer to join our team. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

Position Summary

• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve issues such as inconsistent application performance, odd network behavior, and other network problems.
• Network Troubleshooting: As a senior resource on our support team, you’ll dig into complex network issues to find root cause and drive them to a resolution. This will include extensive use of tools such as tcpdump, Wireshark, MTR, and iPerf. You’ll troubleshoot issues including ISP/carrier circuit problems, VoIP call drops, slow downloads, unexpected firewall behavior, and numerous other challenging situations.
• Sales Engineering: You’ll interact with our customers and partners as a technical expert on our services and technology. You’ll act as a consultant to them, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
• Device and Service Management: We employ both traditional network equipment and custom Linux-based systems within our network. You’ll work with these platforms manually and through automation. We use Puppet, Ansible, and several other tools for automation, and you’ll have opportunities to improve upon these systems.

Required Qualifications

• A passion for serving customers with outstanding support
• At least 3 years of experience in a network engineering role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Mastery of networking fundamentals
• Strong understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Experience with Linux networking. We use Debian and OpenWRT
• Ability to participate in an on-call rotation

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.


VP of Network and Support

If you love caring for customers, have a strong knowledge of telecom networking, and have experiencing leading and growing network and support teams, this might be the role for you.

Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net

Our service is growing quickly and we’re looking for a hands-on VP of Network and Support to join our team.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

Position Summary

• Tech Support Leadership: We stand out by providing excellent service to our customers, eliminating the typical finger-pointing seen in IT, through skillful troubleshooting and true care for our customers. In this role you’ll create strategic plans and lead our technical support team to maintain success as we grow. You’ll use your years of technical support experience and empathy for customers to ensure that they receive a “great” support experience (rather than just a “good” one) at all times. You’ll also be the main point of contact for escalated support matters. You’ll use your outstanding people skills to ensure customers who are frustrated leave happy, and you’ll ensure all needed Bigleaf and partner resources are engaged to drive problems to a successful conclusion.
• Technical Support: While this role has a notable leadership and management element, initially there will also be a large hands-up support element. You’ll be on the phones and responding to tickets alongside our other support team members. You’ll use your networking knowledge and care for customers to ensure they have an optimal experience as you navigate troubleshooting and resolving their complex technical issues. You’ll carefully balance the time you need to allocate for leadership and management tasks versus the time you have to directly provide support to customers, morphing that balance as needs change with company growth.
• Network Engineering and Operations Leadership: Our customers expect outstanding network reliability and performance. In this role you’ll oversee continued design, operation, and troubleshooting of our global IP routing platform and other network systems. This will involve working with the CEO and other team members to craft and manage network strategy, coordinating network engineering resources, directing incident response, scaling planning, and other similar tasks.
• Sales Engineering: You’ll ensure that the needs of the sales team for engineering resources are met effectively. Sometimes this means you’ll directly interact with our customers and partners as a technical resource on our services and technology, and at other times you’ll arrange for other engineering resources to do so. You will ensure that we act as a consultant to customers and partners, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
• Team Growth, Management, and Training: Your strong yet humble leadership will shine as you scale and mature our network and support functions. You’ll guide, challenge, encourage, correct, and reward team members, and do other typical management and leadership tasks to ensure the health and success of each person and of the team. You’ll also be responsible for planning, recruitment, hiring, training, and other similar items to ensure the team grows as needed to meet the demands of our growing customer base without excessive stress. You will oversee training activities for your team, as well as for new wholesale partners and others who need in-depth training on the Bigleaf platform and how to support it.
• Support and Network Engineering Tools Management: You’ll be responsible for procuring, managing, and scaling Bigleaf’s systems used for technical support and network engineering. Of course you’ll have the support of other Bigleaf resources in this, such as our software development team, but you’ll handle dashboards, reporting, contact center / phone systems, and other tools needed to ensure our network and support teams are operating in line with company goals.
• Company-wide Collaboration: You’ll work with our product, software development, sales, provisioning, accounting and other internal teams to meet customer needs and help drive healthy growth across all areas of the business.

Required Qualifications

• At least 5 year of experience leading and scaling a 24/7, multi-tier, service-provider technical support team.
• At least 3 year of experience leading network engineering and operations efforts in a public-facing network such as an internet carrier, CDN, or other service provider.
• Experience and comfort directly providing network related technical support
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• A passion for serving customers in a humble and consultative manner
• Demonstrated care for the professional and personal development of team members
• A team-player mentality
• Self-starter approach to identifying and accomplishing goals
• Understanding of networking and internet fundamentals
• Understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Experience training and mentoring others and resolving conflict
• Ability to be on-call for escalation matters
• Ability to travel occasionally (a few times per year)

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.


Channel Sales Manager – Southwest (Texas)

Position Summary

The Position: Full-Time Channel Sales Manager position responsible for identifying, recruiting and managing a base of telecommunications partners in an assigned territory.
Essential Duties:

  • Recruit new partners
  • Identify strategic alliances in the technology community to position the company for growth
  • Meet with active partners on a regular basis
  • Strengthen partner relationships and ensure a positive partner experience
  • Attend regional trade shows and training events, and manage follow-up activities
  • Develop and manage a territory strategy and growth plan
  • Partner and customer presentations and trainings
  • Prepare quotes and RFP responses
  • Coordinate with internal groups (marketing, engineering, provisioning)
  • Provide accurate and detailed monthly forecasting of opportunities in order to meet or exceed sales quota requirements
  • Serve as an escalation path for partners and end user customers to ensure an excellent customer and partner experience
Required Qualifications

• Indirect sales background and/or understanding of telecommunication indirect sales model
• Must have experience and knowledge of telecommunications products and services (experience with SD-WAN products/services would be ideal)
• Very strong written and verbal communication skills. Must have ability to proactively build relationships and be top-of-mind with a large partner community
• Strong group presentation skills
• Ability to work independently and as part of a team
• Ability to multitask and be detail-oriented with proposals and contracts
• Comfortable with activity tracking and consistent follow up communications
• Friendly and engaging phone and email presence
• General understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and Cloud Computing

This is a very exciting period of growth for our team, and the SD-WAN industry as a whole. Bigleaf’s vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role, please send along a resume and cover letter of how you meet the qualifications above, and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.