CAREERS AT BIGLEAF

Come grow with us

Take your next steps with a company that's...

Built on teamwork

We believe that the future success of any business is tied to the success of its people. So we’re committed to investing in each other as we grow. From peer mentoring to group events, Bigleaf is committed to building an environment where teamwork is core to everything we do.

Developing for the future

Bigleaf’s SD-WAN technology was designed to solve today’s critical networking challenges while building for the future needs of businesses everywhere. To do that, we’re building a team that wants to explore new approaches and technologies; to rethink the way networks are built and how IT is run. 

BENEFITS

Live well at Bigleaf

Paid vacation

Competitive health plans

Paid gym membership

Generous parental

and family leave

OPEN ROLES

See where you fit

Please take a look at any open roles below. If you would like to join us in one of these roles please send along a resume and cover letter/email of how you meet the qualifications for the role and why you’re interested to careers@bigleaf.net.

Sales Engineer

If you love serving customers and partners, have a strong knowledge of telecom networking, and can quickly envision how to implement network technologies into customer environments, this might be a great role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net Our service is growing quickly and we’re looking for a Sales Engineer to join our team. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

Position Summary
  • Customer and Partner Calls: You will be a key technical resource for our sales team. You’ll typically be on several calls each day, working to qualify customer need and determine if Bigleaf is a fit in the customer environment. You’ll then clearly communicate which of the customer needs that Bigleaf can address, how implementation will go, and address any technical objections or areas of concern. You’ll also work to educate partners on Bigleaf, where we fit best, and how the technology works.
  • Technical Documentation: As part of pre-sales engineering work, and post-sales implementation hand-off to our provisioning team, you’ll create network diagrams and other documents for customers, partners, and internal team members. These documents will provide clear visual guides, appropriate for the technical depth of the audience, of Bigleaf implementations, technology, and our network. You’ll also work in concert with our provisioning team for larger projects, ensuring customer expectations that were set during the sales process are met or exceeded during implementation.
  • Meetings and Events: While much of your work will be performed out of our Beaverton, Oregon headquarters, you’ll also routinely travel to customer locations for larger opportunities, visit partners for training events, and represent Bigleaf at tradeshows and other industry events.
  • Internal Training and Competitive Intelligence: You’ll stay up-to-date on Bigleaf functionality, understanding it deeply by consulting with our network and development teams regularly, and you’ll stay up-to-date on competitive offerings through research and networking with others in the industry. You’ll use this knowledge to perform internal trainings on our solution (such as feature updates), as well as provide strategic technical guidance on market competition.
  • Network Troubleshooting and Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful troubleshooting. In this role you’ll occasionally help customers (usually working with their IT consultants or other skilled people) to investigate and resolve issues such as ISP/carrier circuit problems, VoIP call drops, slow downloads, and unexpected firewall behavior. You’ll use tools such as tcpdump, Wireshark, MTR, and iPerf.
 
Required Qualifications
  • A passion for humbly serving customers and partners
  • Integrity
  • A thoughtful, consultative communication style
  • At least 2 years of experience in a network sales engineering role
  • Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English. A second language is a plus.
  • Excellent understanding of networking fundamentals
  • Strong experience with network edge device deployments, such as firewalls and routers
  • Self-starter approach to identifying and accomplishing goals
  • Natural ability to incrementally troubleshoot technical problems
  • Strong understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
  • Ability and willingness to travel up to several times per month (including occasional international travel).
 
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Software Engineering Manager

At Bigleaf, our mission is to improve application usability by developing and delivering technology and services that enhance network reliability, performance, and observability.

We believe that managers are servant leaders who will act with drive and urgency, yet always take the time to listen and to do the right thing. They constantly seek new ways to explain, coach, teach, enable, and bring out the best in everyone around them.

Please include a cover letter telling us what will make you successful in an engineering management role for a fast-growing startup.

 

Position Summary

  • Management: You’ll be responsible for individual developer productivity and growth, potentially also other managers.
  • Mentoring: Navigate challenging life situations, bolster collaboration and teamwork. Basic HR like approving time off, 1:1s.
  • Release processes and tools: Work with the Atlassian stack (Bitbucket, Jira, Bamboo) to ensure a healthy release cadence.
  • Cross-functional leadership: Collaborate with product and sales leaders to define project requirements and shape team priorities.

 

Required Qualifications

  • A strong attitude of service towards co-workers and customers
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • At least 4 years managing high-performing software engineering teams
  • A proven track record of delivering high-quality software
  • Experience with algorithms, data structures, complexity analysis and software design
  • Experience with Cloud environments such as AWS and Azure
  • Natural ability to incrementally troubleshoot technical problems
  • Ability to debug and optimize code and automate routine tasks
  • Ability to participate in an on-call rotation


This is a full-time position based at our corporate office in Beaverton, Oregon. Benefits include medical, dental, vision, stock options and a gym membership.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply. We appreciate you taking the time to carefully read through this ad.

Software Engineer

If you love creating and maintaining software, working with Linux, and focusing on networking, this might be a great role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. https://www.bigleaf.net/how-it-works/

Bigleaf is growing quickly and we have big plans. We’re looking for a Software Engineer to join our team. We’re a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

 
Position Summary

This is multi-faceted role where you’ll have opportunity to work on multiple projects, including:

  • Systems Infrastructure Management: Our platform is built on co-located servers and network equipment, cloud VMs, and customer-premises network appliances which are primarily using Linux. You’ll help us develop and deploy more efficient and effective infrastructure as we continue to grow our overall footprint to accommodate an exponentially increasing service base.
  • Applications Development for SD-WAN: You’ll apply experience in network protocol development to design and deliver business-ready SD-WAN products and features which enhance performance and understanding/visibility of different applications interacting on the network.
  • Full-stack Web Development: You’ll participate in HTTP application development, including JSON APIs and web hosting, in both the front-end (HTTP Request processing) and back-end (databases and other infrastructure).
  • Training/Mentorship: As part of the role you will provide documentation and training for teammates and other Bigleaf employees, as well as mentorship to junior teammates that you work with.
 
Required Qualifications
  • A strong attitude of service towards co-workers and customers
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • At least 4 years of experience in relevant software engineering roles
  • Advanced network protocol experience
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Experience with shell scripting and several programming languages, preferably including Python
  • Strong understanding of Linux, including the Linux networking subsystem
  • Experience with Cloud environments such as AWS and Azure
  • Experience with SQL, preferably including Postgres
  • Self-starter approach to identifying and accomplishing goals
  • Natural ability to incrementally troubleshoot technical problems
  • Ability to debug and optimize code and automate routine tasks.
  • Ability to participate in an on-call rotation

This is a full-time position based at our corporate office in Beaverton, Oregon. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. Benefits include medical, dental, vision, stock options and a gym membership.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply. We appreciate you taking the time to carefully read through this ad.

Network Production Specialist

 

Welcome to Bigleaf – we keep businesses connected to the cloud. Check out our website for more info on what we do: http://www.bigleaf.net/#video
 
Bigleaf Networks is growing quickly and we have big plans. We’re looking for a Network Production Specialist to join our Operations team to facilitate receiving, warehousing, inventory control, order fulfillment, distribution facilities maintenance and customer service.
 
We’re a well-funded fast-growing startup, so your day-to-day tasks will vary a bit and morph over time, but here’s an overview:
 
Responsibilities
•  Work with an ERP system, efficiently inputting data, receiving, counting and stocking incoming inventory, confirming against PO and performing other tasks while ensuring accuracy
•  Process returns, disassembling, inspecting, re-flashing, and restocking equipment
•  Assemble components (light electronics manufacturing including unbox, prepare, provision, test and ship routers)
•  Assist in conducting complete physical inventory count as needed
•  Organize and maintain warehouse and inventory areas for efficient material storage and handling
• Interact with customers, vendors, and partners via phone and email
•  Log and escalate provisioning issues to VP of Operations
•  Help identify and implement system/process enhancements to improve the level of service we provide to our Customers and Partners
•  Ultimately, you should be able to ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.
 
Qualifications
•  A passion for serving customers
•  Attention to detail is key in this position as you will be dealing with a high volume workload.
•  Effective English communication skills
•  Experience in warehouse procedures and best practices
•  Ability to follow written and verbal instructions and prioritize workload effectively
•  Good problem solving skills
•  Ability to think creatively, stay organized, identify goals, and be self-motivated
•  A positive and proactive attitude and a strong desire to learn and grow
•  Strong desire to be a critical member of a tight-knit team
•  Knowledge of hazards and safety precautions relating to equipment operation and loading and unloading of materials. 
•  Ability to establish and maintain effective working relationships with other employees and vendors
•  Ability to organize items by broad and specific classifications
•  Ability to safely use tools and equipment including: telephone; personal computer; printer; copy machine; vehicle, pallet jack, heat gun, electric screwdriver, and other equipment pertaining to this position
•  Ability to frequently lift and move up to 25 lbs and occasionally up to 50 lbs
•  Ability to occasionally climb, crouch, kneel, and crawl.
 
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.
 
We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.
 
Working hours for this position are Monday through Friday from 8:30-5pm.

Support Manager

At Bigleaf our goal is to bring peace into the lives of our customers through advanced technology and excellent service. We’re looking for someone who is passionate about serving others who will lead a team responsible for helping our customers resolve problems with their network connectivity. We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful and diligent troubleshooting. We also believe it’s critical to help one another as we seek to provide that level of service to our customers. This role will be located in our Portland, Oregon headquarters. Ideal candidate will have a strong background in customer service and customer-facing communication as well as a proven track record of servant leadership and management of a technical team.
Responsibilities:
  • Customer calls and escalations: We take our customers’ network uptime very seriously. In a difficult situation, you will join one of our support specialists or engineers as they work with the customer by phone and through email to ease their concerns. If a customer is complaining, then their complaint needs to be escalated internally, so you’ll gather details to simplify the escalation process.
  • Teaching and mentoring the team in how best to serve our customers and each other. Gently teach character and guide each team member in their professional development.
  • Project management: Our multidisciplinary support team is responsible for numerous projects. You’ll loosely oversee them as they manage their own projects and provide status updates to the director of support.
  • Weekly one-on-ones: You’ll meet weekly with each team member to gather information about how they’re doing and how we can best serve the team and our customers.
  • Hiring: You’ll post role descriptions, read resumes, send out questionnaires, interview, evaluate, and recommend potential new team members.
  • Quality control: You’ll organize quality audits for calls and tickets and provide constructive feedback to the team.
  • Monitoring KPIs: For our support ticketing system, you’ll be gathering and monitoring key performance data so our customers are being served well, our support team’s workload is kept reasonable, and so we know when to hire additional team members.
  • Managing attendance: You’ll cooperate with our growing 24/7 support team to schedule regular weekly hours and to manage their on-call rotations. Work-life balance is very important at Bigleaf, so you’ll need to help team members try to hit that balance given their unique situations and qualifications. This also involves managing a phone queue configuration.
  • At Bigleaf you’ll have the opportunity to wear a lot of hats. Additional responsibilities and projects can vary each day, so you’ll need to be flexible and willing to serve the team in whatever capacity may be needed. This is one more reason why people say they enjoy working here.
Required qualifications:
  • A passion for humbly serving customers and partners.
  • Five years in a customer-oriented, customer-facing position.
  • Two years in a management role for a customer-facing highly technical team.
  • Excellence at clearly and warmly communicating in written and spoken English. The courage and compassion to speak to an upset customer if needed. A second language is a plus.
  • Well-organized and detail oriented, with project-management experience.
  • General industry understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and cloud computing. A networking background is a plus but is not required.
  • Self-starter approach to identifying and accomplishing goals. Experience at a fast-paced startup company a plus.
  • Skilled at using Microsoft Office and a ticketing system such as Zendesk. Experience with a CRM or configuring a phone system is a plus.
  • Ability and willingness to handle calls and other situations after hours if needed.
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

VP of People

  If you love caring for people, putting structures in place so they can grow, and helping them navigate life, and you have a strong knowledge of human resources, this might be the role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net. Our service is growing quickly and we’re looking for a hands-on VP of People to join our team to help us scale from 40 people to 150+. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:  
Position Summary:
  • People Development: We want Bigleaf to be a place where team members grow and succeed. To enable this, you’ll create and implement a strategic plan for mentoring, coaching, and training to ensure a healthy career path is available to everyone. You’ll also be a go-to resource for challenging life issues that team members encounter, such as work-impacting health problems, help building healthy relationships with other team members, conflict resolution, guidance on compensation, and more. With your understanding of how work and the rest of life are interconnected, you’ll connect team members with resources on personal finance, relationships outside of work, counseling, and other life needs.
  • Culture Leadership: Bigleaf has an amazing culture right now. We’re a group of people who are friendly, open, peaceful, honest, work hard, and are driving towards shared goals. However, we know it will take a lot of work to maintain our culture as we continue to grow quickly. In this role, you’ll drive efforts to foster strong connections between team members and departments, design and run corporate events, drive efforts that further align our actions as a company with our values, and work closely with the rest of the leadership team to ensure we’re consistent with how we talk and behave.
  • HR Development: In this role you’ll handle the onboarding, compliance, benefits, legal, and other key aspects of our HR needs. Initially as an individual contributor, you’ll run those efforts with the help of outside consultants. You’ll also take care of our payroll, commissions, and benefits. As Bigleaf grows, you’ll build and lead a team to ensure we succeed in all aspects of your role as we scale. You’ll also create and run a process for performance management/reviews, and you’ll put together compensation structures and justifications. You’ll ensure our benefits are competitive, and that our work environment is healthy and safe. You will be responsible both for developing HR strategies, and for implementing and acting upon them.
  • Internal Recruiting: You’ll manage the recruitment process for all new hires. This includes gathering requirements, posting, reviewing, scheduling and conducting initial interviews during the hiring process. You’ll work directly with the rest of the leadership team to develop recruitment protocols and systems for best hiring and recruiting practices at Bigleaf.
 
Required qualifications:
  • At least 5 years proven experience as part of a Human Resources or People team, with at least some of that at a 20-100 person high-growth investor-backed company
  • At least 3 years of experience in a Director or VP role
  • Experience and comfort directly providing HR support to a growing team, dealing with the challenges that people bring
  • Experience training and mentoring others and resolving conflict
  • Loving, relational, people oriented attitude with a passion to see people succeed
  • Knowledge of labor, benefit, compensation, and other related laws and HR best practices to ensure legal compliance while fostering diversity on our team
  • Knowledge of HR Systems and databases and HR/People metrics.
  • Strong ability to clearly communicate strategies, initiatives, systems and tactics to people in written and spoken English
  • Demonstrated care for the professional and personal development of team members
  • A team-player mentality
  • Self-starter approach to identifying and accomplishing goals
  This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Director of Product Management

If you know internet networking well, and want to drive a market-defining product towards a big vision while also making an immediate positive impact in people’s lives, this might be the role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net. Our business is growing quickly and we’re looking for a hands-on Director of Product Management to drive the success of our product as we scale. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:
Position Summary:
  • Research and Strategy: In this role, you’ll take your knowledge of internet networking and expand on it to become an expert on Bigleaf today and what Bigleaf of the future can look like. You’ll perform research and interviews on and with our customers, partners, and team members; analyze our markets, channels, and competitors; and evaluate pricing to optimize our growth rates and profitability. Through all of this, you’ll develop strategy and also perform the work as an individual contributor. Over time, as the company grows, you’ll have the opportunity to turn this into a leadership role, putting together a team to ensure success at scale.
  • Product Development: Currently our CEO handles our product management functions. As Bigleaf is growing quickly, we need someone to step into this role who will take our vision and work directly with the CEO to bring that vision to fruition through careful product development. You’ll manage our roadmap, collaborating with other leadership team members, taking requests, prioritizing features and adjusting in real-time to our fast-paced business needs. You’ll work extremely closely with our VP of Software Engineering to ensure that you’re both in sync on development timelines, ROI, project requirements, and more. You’ll also be responsible for researching and projecting expected revenue, costs, profit, and ROI timing for new features.
  • Deployment Management, Communications, and Training: To successfully release new features we have to carefully manage expectations, communicate thoroughly, and ensure everyone is trained at the right time when new features are deployed. You’ll handle all of these aspects, leveraging your experience to ensure everyone involved has a smooth experience that enables us to innovate quickly without causing needless frustrations or disruptions for customers and partners. You’ll project-manage each feature through idea, development, deployment, communication, and training. You’ll ensure communications are appropriately tailored to the relevant internal and external audiences. You’ll make sure documentation gets updated, so internal and external users have success with new features. You’ll train team members and partners on features and the platform, so they can understand how Bigleaf will best serve them now and in the future. Finally, you’ll work closely with our product marketing team to ensure we’re putting our best foot forward with customers and partners in marketing materials and communications.
Required qualifications:
  • At least 7 years proven experience in product management roles
  • Experience in both an early-stage high-growth investor-backed company and a larger, more established company
  • Experience with product management of solutions sold to SMB customers
  • Experience and comfort with agile development processes
  • Strong knowledge of internet networking, network performance, VPNs, and network security
  • Collaborative, positive, consultative attitude
  • Strong ability to clearly communicate technical concepts in written and spoken English
  • A team-player mentality
  • Desire to grow in leadership and establish a product management team
  • Self-starter approach to identifying and accomplishing goals
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Project Manager, Onboarding

 

The Project Manager, Onboarding is a key member of the Bigleaf Operations Team. The primary responsibility of this position is to lead program implementation and deployments for small to large scale customers and ensure smooth customer onboarding in support of customer goals for success.
This position requires strong customer facing skills to manage implementation resources and to provide value added training and consulting services while managing customer deployments.

 
Responsibilities:
  • Acquire detailed knowledge of the Bigleaf services and solutions and act as the trusted advisor to customers.
  • Work with customers, telecom channel partners and Manage Service Providers to clearly understand their business needs and to design programs using Bigleaf offerings to accomplish their business goals and objectives.
  • Based on program design, define the scope of the implementation project and develop a detailed project plan.
  • Clearly break down complex projects into identifiable swim lanes and build well-structured project plans.
  • Precisely manage project timelines and scope, accurately assess and mitigate risks to ensure successful project launch.
  • Facilitate project kick-off calls, working sessions and meetings as required to drive customer requirements, communicate status and/or support risk mitigation strategies.
  • Exhibit excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations.
  • Create and Incorporate motivating, creative, and interactive training techniques to enhance the customer experience to maximize customer use and improve retention.
  • Work with internal resources to update/create end-user online self-directed training materials.
  • Improve overall customer experience through innovation and utilization of customer satisfaction indexes and measurement tools
  • Summarize and report on project status for internal management.
  • Ensure all members of the Bigleaf team are engaged and focused on our customers’ ultimate objectives.
 
Required Skills and Qualifications:
  • Bachelor’s degree, 5+ years of relevant business experience in a fast-paced SaaS technology consulting environment.
  • Background in information technology, software, B2B service/relationship management
  • Ability to collaborate with internal and external clients to define project requirements and expectations.
  • Proven ability to manage projects, take charge and meet deadlines.
  • Ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences.
  • Excellent analytical and problem-solving skills
  • Ability to communicate extremely well both orally and in writing and deliver stand-up and online presentations to internal and external audiences.
  • Ability to manage customer expectations in complex situations as well as align best practices.
  • Strong organizational, leadership and interpersonal skills
  • Ability to manage multiple customers and projects/tasks simultaneously.
  • Must be able to develop materials that depict examples of our networking solutions.
 
Preferred Qualifications
  • Internet industry experience
  • Experience presenting to senior leadership
  • Demonstrated ability to collaborate with stakeholders to create a variety of different project documents including building Scope and Charter, project plans, project status reports, etc.
  • Proven ability to manage project scope, budgets and timelines
  • Proven ability to prioritize, multi-task, and manage multiple complex bodies of work
  • Confident, self-aware team player open to receiving/providing feedback
  • Strong team-building skills
  • Ability to establish strong relationships with all levels of an organization
  • Perceptive, critical thinker with the ability to solve challenges creatively
  • Possess influential and welcoming communication style
  • Experience with Agile project management methodology
  • Comfort with analytical and data analysis tools including Excel
  • Passion for understanding outside in perspective with our customer’s needs and desires
  • CAPM or PMP certification

 

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Product Marketing Manager

Bigleaf is adding a Product Marketing Manager to our fast-growing Marketing team to help us bring our innovative SD-WAN technology to a growing market. As Bigleaf’s Product Marketing Manager, you’ll be responsible for crafting and executing go-to-market plans for Bigleaf’s SD-WAN platform. Some days you’ll, utilize your right-brain skills to conceive and develop innovative demand gen programs or craft brilliant stories to position and message our platform. Other days, you will go left-brain with your keen analytic skills to conduct in-depth market research helping our go to market teams validate packaging and pricing. You’ll have attention to detail as well as the ability to translate technical ideas into compelling, easy-to-understand stories. You’ll represent our buyers, what they need & how they buy, and enable our partner sales team and channel sales partners. You’ll work closely with every team at Bigleaf in Portland, OR, as well as our national Channel Sales team. This role reports to the VP of Marketing.
How you’ll make an impact and what you’ll do:
  • Have a passion for our customers/buyers – Be the expert on our buyers, how they purchase and their purchase criteria; be the expert on our market and key trends impacting our customers/buyers.
  • Lead go-to-market campaigns – Partner closely with sales, customer success, marketing, product and executives to build and execute GTM plans.
  • Craft engaging stories – uniquely position and message our platform and solutions in the market and deliver them via pitch decks, solution briefs, web content and other materials.
  • Deliver sales enablement – Communicate our product’s value proposition to both internal and external sales partners and develop the sales tools that support the selling of Bigleaf’s SD-WAN platform.
  • Launch new features – Plan the launch of new product features in coordination with Product Marketing and releases and manage the cross-functional implementation of the go-to-market for new features.
  • Demand Gen – Partner with marketing to develop the strategy and content that drive demand for our products.
What you’ll need:
  • 3-5 years of consulting or product marketing experience (SaaS experience is preferred)
  • Experience working on networking or SD-WAN is a plus
  • Strong written and oral communication skills. Samples of work will be requested
  • Masterful story-telling abilities
  • A detail-oriented and data driven approach
  • The ability to thrive in a fast-paced environment where you can run with minimal guidance, taking true ownership of your projects
  • The ability to learn about a new market segment, understand new technologies, and communicate those learnings with a diverse range of technical and non-technical audiences.
  • Experience working with sales, product, engineering, PR, marketing, and executive leadership teams to research, plan and execute your work.
About the team
Product Marketing is a new function at Bigleaf; responsible for development and implementation of go-to-market strategy for our flagship SD-WAN product. We are a growing team of marketers with a singular focus on driving growth and success for Bigleaf as well as our customers and partners. We have a strong passion for creating best-in-class GTM at every stage of the customer journey. We thrive on turning complex solutions into elegant, easy-to-understand customer stories and marketing materials. We hold each other accountable, while also being committed to our shared success. If you would like to join us please submit a resume and cover letter/email explaining why you’re interested and why you believe that you’re the right fit for this role. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Customer Success Director

If you love the idea of ensuring every Bigleaf customer experiences the full value of Bigleaf, as well as helping define the vision and implementation of a Customer Success program, then this might be the role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net. With phenomenal growth over the past 3 years, our recent round of Series B growth funding, and a company whose culture is rooted in bringing peace of mind to our customers, we are looking for the right person to formally build our Customer Success plan and team.

What You’ll Do

  • Plan and Execution: As a company, we’ve done a great job putting our customers first and our retention rates prove it. That being said, we need help as we scale. We need a designated person to take responsibility for maintaining this customer success that has been so important to us as a company. In this role, you will help us refine our vision of Customer Success, translate that into an Action Plan, and then execute that plan. We’ll leverage your experience and thoughts on “best practices” from your previous roles. You will help us identify the right metrics and tools, we’ll provide the resources, and you’ll bring it all together.
  • Retention: You will ensure that we not only maintain our industry-leading customer retention, but get even better. Customer satisfaction and retention has been in our DNA since our inception. However, we need to build process around this strength to ensure that it continues to improve as we scale. You will need to watch our overall retention numbers like a hawk, and dig into each and every “at risk” customer to identify if their concerns are individual or systemic. You’ll analyze each customer loss to identify similarities and trends, then use that data to identify future “at risk” customers and proactively engage them. As these efforts become consistent, you will convert them into coachable process to be leveraged by a future Customer Success Team.
  • Referral: No one should be able to sell our services better than our existing customers. We have a phenomenally happy customer base, but they aren’t telling enough people. We need your help fixing that. We need to capture the sentiment that customers feel when they talk to our support team, or our product team, or our accounting team, and convert that into more raving fans and evangelists. We’ll look to you to drive this.
  • Upsell: Our Sales team is laser-focused on recruiting and enabling new partners, helping them bring the Bigleaf value to new customers, and scaling our business. However, we have a whole bunch of customers that have growing needs too. We need to create processes and tactics to identify potential upsell opportunities and engage those customers through successful upgrades. To accomplish this, you’ll work directly with our sales team, to identify these opportunities and bringing them to fruition. In the beginning, this will happen through customer conversation and engagements. However, over a period of time, we’ll want to develop a model that can identify these opportunities through metrics and patterns, so we can move more efficiently in delivering the best Bigleaf value.
  • Advocate: You will be the voice of the customer. You will be expected to ask for things, and sometimes fight for things, on their behalf. You should have their best interests in mind as we work through challenging situations. You will make their voice heard when it comes to product changes, billing issues, support challenges, and everything else that can come their way. However, you will also have to be comfortable letting them know if/when their request is denied or Bigleaf sees a particular issue in a different light. This will be a tough balancing act between your passion for our customers and your commitment to Bigleaf’s needs and goals. Fortunately, we know this and have charged you with this responsibility, so you have our full support.

What You’ll Bring

  • 5+ years of experience in Customer Success leadership roles, with at least 2 years as part of a high growth startup
  • Proven track record and desire to serve as both an Individual Contributor and Department Leader in tech companies
  • History and insight with creating Customer Success expectations, processes, and measurements, including the selection and implementation of tools and systems needed to execute plan
  • Strong empathy for employees, customers AND a passion for growth and development
  • Comfortable handling customer conflict and delivering news that they may not always want to hear
  • Experience with scaling and change management with the flexibility to adapt to the needs of a growing and changing organization
  • Strong organizational and analytical skills
  • Demonstrated desire for continuous learning and improvement
  • An enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Understand the Telecom/Networking industry a plus
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Senior Director of MSP Partner Program

If you love the idea of bringing Bigleaf’s vision of Cloud-first SD-WAN to thousands of MSP partners then this might be the role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net. With phenomenal growth over the past 3 years, our recent round of Series B growth funding, and a company whose culture is rooted in bringing peace of mind to our customers, we are looking for the right person to lead our MSP program.

What You’ll Do

  • Plan and Execution: Over the past 12 months, we’ve focused significant effort in growing our base of MSP partners. We’ve learned quite a bit along the way and see a lot of potential. We have a strong vision around what this channel should mean to us. However, we need your help refining that vision, showing us the things we don’t know, and guiding us through a successful scale-up in this channel. From there, we need to lean on your leadership experience in this channel to convert that vision to an actionable and measurable plan. You’ll be responsible to execute that plan, with the assistance and support of sales, marketing, and executive leadership.
  • Evangelize: We’ve seen firsthand the sense of community that surrounds MSPs. We know we need to be an integral part of that community. You already need to be a respected part of that community today. We’ll need you to regularly attend MSP events across the country, serving as our voice in the community. You need to be comfortable in front of large audiences and small groups, articulating our vision and value to MSP leaders across the US. You’ll work side-by-side with our marketing team, refining our messaging and then carrying that out to the MSP community as a whole.
  • Recruit and Enable: Our plan will be built on aggressive growth of new MSPs partners. You’ll be in the middle of our MSP recruitment and enablement efforts. We need to leverage your experience in past roles to help us build both a partner recruitment strategy and a sales enablement program. You’ll ensure that we convert tradeshow and community interest into new MSP partners, and then ensure these new partners grow to 10+ Bigleaf sites in their first 90 days.
  • Direct and Collaborate: We see this role as critical to our future success. While you’ll start out as an individual contributor, you’re still expected to be a leader. You need to be comfortable working across multiple departments, bringing the action plan to life. You’ll work the executive team on strategy and vision. You’ll be part of the sales organization, reporting to the VP of Sales. You’ll work hand-in-hand with our Channel Sales team, recruiting and enabling new MSPs. You’ll share pertinent feedback from MSPs with both product and operations teams. You’ll be expected to keep tabs on outstanding support, billing, and customer success issues too. You’ll be responsible for our MSPs and their success.

What You’ll Bring

  • 7+ years as a sales/community leader for an MSP-specific vendor, with experience as an MSP executive a plus
  • Verifiable engagement and relationships in the MSP community, viewed as a respected leader – references will be critical
  • History and insight in creating and executing an MSP recruitment and sales enablement program
  • Experience with event-planning and business development in the MSP channel
  • Background in public speaking and presentations, delivering a compelling story to MSPs
  • Comfortable working as an individual contributor, initially serving as an overlay to our channel sales team
  • Experience with scaling and change management with the flexibility to adapt to the needs of a growing and changing organization
  • Strong organizational and analytical skills
  • Demonstrated desire for continuous learning and improvement
  • An enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Understand the Telecom/Networking industry a plus
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.