Join The Bigleaf Team!

Bigleaf is an SD-WAN provider focused on optimizing access to the Cloud. Our proprietary platform uses Software-Defined-Networking technologies to provide seamless failover and dynamic application prioritization.

We have a reliable and high-performance service offering that’s growing quickly. We’re looking for people to join our team to help us scale successfully.

Please take a look at any open roles below. If you would like to join us in one of these roles please send along a resume and cover letter/email of how you meet the qualifications for the role and why you’re interested to careers@bigleaf.net.

Network Support Specialist

 
Evening Shifts

If you enjoy tech support, deep network troubleshooting, and Linux, this might be the role for you.Welcome to Bigleaf – we keep businesses connected to the cloud. Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net

Our service is growing quickly and we have big plans. We’re looking for a Network Support Specialist to join our team.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

 
Position Summary

This is a full-time position based at our corporate office in Beaverton, Oregon.

• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve speed concerns, application performance issues, new installations questions, and other similar situations.
• Network Operations: Our customers expect outstanding network reliability and performance. In this role you’ll help manage our global IP routing platform and other network systems. This can involve monitoring network behavior, configuring routers and switches, and troubleshooting issues like packet loss or jitter.
• Device and Service Provisioning: Our platform consists of custom operating systems and software that runs on equipment in data centers and at the customer premises. You’ll be part of a team that installs our operating systems and provisions service for customers. Much of this process is automated, but you’ll need to pay good attention to detail and be able to work with Linux. We use Puppet, Ansible, and several other tools for automation.

 
Required Qualifications

• A passion for serving customers with outstanding support
• At least 2 years of experience in a tech-support role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Strong understanding of networking fundamentals (e.g. knowing what ARP is and how IP routing works will be important for you to succeed).
• Understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Some experience with Linux is helpful. We use Debian and OpenWRT
• Strong desire to learn and grow
• Ability to participate in an on-call rotation

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Note, the current open shifts for this role are swing and night shifts.

Network Support Engineer

Do you love serving customers by troubleshooting complex network issues? Do you know how to use TCPdump and Wireshark to determine if it’s packet loss or jitter that’s making a VoIP call choppy? Are you comfortable using MTR to authoritatively demonstrate to an ISP that their cable modem is dropping packets? If you answered “yes” to those questions, then this might be the role for you.

Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: www.bigleaf.net. Our service is growing quickly and we have big plans. We’re looking for a Network Support Engineer to join our team. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

 
Position Summary

• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve issues such as inconsistent application performance, odd network behavior, and other network problems.
• Network Troubleshooting: As a senior resource on our support team, you’ll dig into complex network issues to find root cause and drive them to a resolution. This will include extensive use of tools such as tcpdump, Wireshark, MTR, and iPerf. You’ll troubleshoot issues including ISP/carrier circuit problems, VoIP call drops, slow downloads, unexpected firewall behavior, and numerous other challenging situations.
• Sales Engineering: You’ll interact with our customers and partners as a technical expert on our services and technology. You’ll act as a consultant to them, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
• Device and Service Management: We employ both traditional network equipment and custom Linux-based systems within our network. You’ll work with these platforms manually and through automation. We use Puppet, Ansible, and several other tools for automation, and you’ll have opportunities to improve upon these systems.

 
Required Qualifications

• A passion for serving customers with outstanding support
• At least 3 years of experience in a network engineering role
• Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Mastery of networking fundamentals
• Strong understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
• Experience with Linux networking. We use Debian and OpenWRT
• Ability to participate in an on-call rotation

 
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Channel Marketing Manager

Position Summary
Bigleaf is adding a Channel Marketing Manager to our fast-growing team. As Channel Marketing Manager, you’ll own Bigleaf’s channel marketing strategy and execution for new and existing channel partners, including telecom agents, managed service providers (MSPs), value-added resellers (VARs), wholesale distributors, systems integrators and original equipment manufacturers (OEMs). As Bigleaf’s Channel Marketing Manager you’ll add to Bigleaf’s growth goals by identifying and activating new partners, creating demand in conjunction with our partners, and enabling our partners to sell Bigleaf more successfully. The Channel Marketing Manager reports to our VP of Marketing and works closely with the Channel Sales team to build an efficient and scalable Channel Marketing function at Bigleaf. This position would be a great step for someone looking to advance their career within a high-growth startup environment.
Essential Duties
  • Identify and engage new channel partners with compelling offers and content
  • Create to-partner, through-partner, and with-partner programs and promote these programs to new and existing channel partners
  • Work with the Channel Sales team to drive new opportunities into the pipeline with partner-ready demand generation programs
  • Deliver partner enablement content for upcoming product launches or releases
  • Build and measure effective marketing and sales tools and collateral using both internal and agency resources for use on the Web site and in campaigns
  • Analyze program results and make recommendations for future improvements
  • Research and select appropriate vendors to ensure successful and timely project completion
Required Qualifications
  • 2+ years experience in B2B channel marketing
  • Experience planning, executing and reporting on multi-channel marketing campaigns
  • Experience working in marketing automation platforms (Hubspot, Marketo, Pardot, etc.)
  • Demonstrated ability to engage audiences through written and verbal communication
  • Excellent time management and interpersonal skills
  • Strong relationship/team building and account management skills
  • Comfort with an agile, startup environment
  • Experience building and owning programs in a fast-paced environment
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Accounting Manager

Welcome to Bigleaf – we keep businesses connected to the cloud!  Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net Our business is growing quickly and we have big plans!  We’re looking for a full-time Accounting Manager to oversee the daily operations of the accounting department and run the financial reporting process.  The successful candidate for this position will report directly to our CFO and play an instrumental role in the financial future of the company. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and you’ll wear multiple hats, but here’s an overview:
Position Summary
Oversee day-to-day accounting operations, including:
  • Accounts Payable / Receivable
  • Invoicing
  • Collections
  • General Ledger
  • Payroll
  • Cash Forecasting
  • Fixed Asset activity tracking
  • Inventory management
Manage the financial reporting process, including:
  • Month-end financial close process
  • Monthly financial statements and other reports for management and BOD
  • Journal entries
  • Balance Sheet reconciliations
  • Revenue and Expenditure variance analysis
Establish and enforce proper accounting policies, procedures, and controls, including:
  • Ensure financial statements are fully GAAP compliant in order to be reviewed or audited in the future.
  • Responsible for hierarchy and scalability in the Chart of Accounts and accuracy in the General Ledger.
  • Continued focus on improving system efficiencies and business practices, including monitoring emerging technology to determine ways to automate the accounting process without sacrificing accuracy and accountability.
  • Maintain financial security by establishing internal controls and proper techniques to discover and prevent fraud.
  • Ensure compliance with B&O tax, 1099s, and other regulatory reporting requirements.
Required Qualifications
  • Bachelor’s degree in Accounting.
  • Proven working experience as Accounting Manager or Accounting Supervisor.
  • Proven knowledge of SFAS and GAAP rules, control procedures, laws and regulations.
  • Accomplished human resource skills in directing, coaching, training and reviewing staff.
  • A strong attitude of service towards co-workers and customers combined with strong verbal and written communication skills.
  • Advanced Excel skills and ability to manipulate large amounts of data.
  • A desire and ability to learn new systems as we are currently in the process of adopting a new ERP system.
  • High attention to detail and accuracy.
  • Ability to be flexible (and have fun!) as you work in a fast-paced and growing environment.
Not required, but would be nice to have…
  • ASC 718 Stock Option and Equity accounting experience.
  • ASC 606 Revenue Recognition for SaaS accounting experience.
  • Sales Tax assessment and remittance experience.
  • Strong working knowledge of QuickBooks online and Expensify.
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Partner Sales Specialist

 
Position Summary
With the continued growth and success of our channel sales program, we arelooking to build out a team of Partner Sales Specialists. These roles will be located in our Portland, OR HQ, supporting partners across the US. Ideal candidates will come from backgrounds in Inside Sales, Channel Sales/Support, and Sales Development/Prospecting. Responsibilities in the role will include but will not be limited to:
  • Partner Engagement & Recruitment: You’ll be the friendly voice that Sales Partners reach out to when Channel Sales Managers are traveling or away from the office. You’ll work side-by-side with our Channel Sales Managers in the engagement of existing partners, and recruitment of new partners.
  • Sales Operations: You’ll be the at the center of sales operations working with Sales Leadership, Channel Sales Managers, and Sales Partners. In addition to day-to-day communications you will need to assist with creating quotes and contracts, processing orders, updating on installation status and post-installation follow up, and other general administrative tasks
  • Inside Sales: Both partners and existing customers will look to you for assistance and sometimes ownership of lower dollar/single site transactions. You will need to be comfortable working through these transactions independently to close, while also keeping the partner up to date.
  • Tracking and Reporting: You’ll work with the Channel Sales team to make sure partner information and opportunity statuses are up to date in ourCRM. You’ll help in pulling routine reports from our CRM and/or other systems.
 
Required Qualifications
  • Inside Sales or Sales Development background
  • Experience in a high outbound activity position, including cold calls and email prospecting
  • Extremely well-organized and detail oriented
  • Comfortable with activity tracking and consistent follow up communications with co-workers and partners
  • Friendly and engaging phone and email presence
  • General understanding of Internet service and associated technologies, including things like IP addresses, VoIP, and Cloud Computing
  • Microsoft Office skills required, CRM and Hubspot experience is a plus
 
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Sales Engineer

If you love serving customers and partners, have a strong knowledge of telecom networking, and can quickly envision how to implement network technologies into customer environments, this might be a great role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net Our service is growing quickly and we’re looking for a Sales Engineer to join our team. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

Position Summary
  • Customer and Partner Calls: You will be a key technical resource for our sales team. You’ll typically be on several calls each day, working to qualify customer need and determine if Bigleaf is a fit in the customer environment. You’ll then clearly communicate which of the customer needs that Bigleaf can address, how implementation will go, and address any technical objections or areas of concern. You’ll also work to educate partners on Bigleaf, where we fit best, and how the technology works.
  • Technical Documentation: As part of pre-sales engineering work, and post-sales implementation hand-off to our provisioning team, you’ll create network diagrams and other documents for customers, partners, and internal team members. These documents will provide clear visual guides, appropriate for the technical depth of the audience, of Bigleaf implementations, technology, and our network. You’ll also work in concert with our provisioning team for larger projects, ensuring customer expectations that were set during the sales process are met or exceeded during implementation.
  • Meetings and Events: While much of your work will be performed out of our Beaverton, Oregon headquarters, you’ll also routinely travel to customer locations for larger opportunities, visit partners for training events, and represent Bigleaf at tradeshows and other industry events.
  • Internal Training and Competitive Intelligence: You’ll stay up-to-date on Bigleaf functionality, understanding it deeply by consulting with our network and development teams regularly, and you’ll stay up-to-date on competitive offerings through research and networking with others in the industry. You’ll use this knowledge to perform internal trainings on our solution (such as feature updates), as well as provide strategic technical guidance on market competition.
  • Network Troubleshooting and Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful troubleshooting. In this role you’ll occasionally help customers (usually working with their IT consultants or other skilled people) to investigate and resolve issues such as ISP/carrier circuit problems, VoIP call drops, slow downloads, and unexpected firewall behavior. You’ll use tools such as tcpdump, Wireshark, MTR, and iPerf.
 
Required Qualifications
  • A passion for humbly serving customers and partners
  • Integrity
  • A thoughtful, consultative communication style
  • At least 2 years of experience in a network sales engineering role
  • Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English. A second language is a plus.
  • Excellent understanding of networking fundamentals
  • Strong experience with network edge device deployments, such as firewalls and routers
  • Self-starter approach to identifying and accomplishing goals
  • Natural ability to incrementally troubleshoot technical problems
  • Strong understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
  • Ability and willingness to travel up to several times per month (including occasional international travel).
 
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Senior Network Support Engineer

Do you love serving customers by troubleshooting complex network issues? Do you know how to use TCPdump and Wireshark to troubleshoot TCP resets caused by a mis-configured firewall? Are you comfortable making BGP routing changes after using MTR to identify a specific carrier network path that is dropping packets? If you answered “yes” to those questions, then this might be the role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. Check out more info on our homepage: http://www.bigleaf.net Our service is growing quickly and we have big plans. We’re looking for a Network Support Engineer to join our team. Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:
 
Position Summary
  • Network Troubleshooting: In this role you’ll dig into complex network issues to find root cause and drive them to a resolution. This will include extensive use of tools such as tcpdump, Wireshark, MTR, and iPerf. You’ll troubleshoot issues including ISP/carrier circuit problems, VoIP call drops, slow downloads, unexpected firewall behavior, and numerous other challenging situations.
  • Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing that happens in IT, through skillful troubleshooting. In this role you will help customers (usually working with their IT consultants or other skilled people) to investigate and resolve issues such as inconsistent application performance, odd network behavior, and other network problems. As a senior engineer on our support team, you’ll typically handle the most complex escalated issues that we run into.
  • Sales Engineering: You’ll interact with our customers and partners as a technical expert on our services and technology. You’ll act as a consultant to them, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
  • Device and Service Management: We employ both traditional network equipment and custom Linux-based systems within our network. You’ll work with these platforms manually and through automation. We use Puppet, Ansible, and several other tools for automation, and you’ll have opportunities to grow your Linux skills.
Required Qualifications
  • A passion for serving customers with outstanding support
  • At least 5 years of experience in a network engineering role
  • Strong ability to clearly communicate technical concepts to both technical and non-technical people in written and spoken English. A second language is a plus.
  • Mastery of networking fundamentals
  • Self-starter approach to identifying and accomplishing goals
  • Natural ability to incrementally troubleshoot technical problems
  • Strong understanding of how specific network issues affect application performance (e.g. how does packet loss affect TCP throughput? Or what are the effects of jitter on VoIP?)
  • Experience with dynamic routing protocols including BGP in multi-homed environments
  • Experience with Linux networking. Technologies we use include Debian and OpenWRT.
  • Ability and willingness to participate in an on-call rotation and assist with occasional nighttime network maintenance tasks.
This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan. We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Software Engineer

If you love creating and maintaining software, working with Linux, and focusing on networking, this might be a great role for you. Welcome to Bigleaf – we keep businesses connected to the cloud. https://www.bigleaf.net/how-it-works/

Bigleaf is growing quickly and we have big plans. We’re looking for a Software Engineer to join our team. We’re a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and morph over time, but here’s an overview:

 

Position Summary

This is multi-faceted role where you’ll have opportunity to work on multiple projects, including:

  • Systems Infrastructure Management: Our platform is built on co-located servers and network equipment, cloud VMs, and customer-premises network appliances which are primarily using Linux. You’ll help us develop and deploy more efficient and effective infrastructure as we continue to grow our overall footprint to accommodate an exponentially increasing service base.
  • Applications Development for SD-WAN: You’ll apply experience in network protocol development to design and deliver business-ready SD-WAN products and features which enhance performance and understanding/visibility of different applications interacting on the network.
  • Full-stack Web Development: You’ll participate in HTTP application development, including JSON APIs and web hosting, in both the front-end (HTTP Request processing) and back-end (databases and other infrastructure).
  • Training/Mentorship: As part of the role you will provide documentation and training for teammates and other Bigleaf employees, as well as mentorship to junior teammates that you work with.
 
Required Qualifications
  • A strong attitude of service towards co-workers and customers
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • At least 4 years of experience in relevant software engineering roles
  • Advanced network protocol experience
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Experience with shell scripting and several programming languages, preferably including Python
  • Strong understanding of Linux, including the Linux networking subsystem
  • Experience with Cloud environments such as AWS and Azure
  • Experience with SQL, preferably including Postgres
  • Self-starter approach to identifying and accomplishing goals
  • Natural ability to incrementally troubleshoot technical problems
  • Ability to debug and optimize code and automate routine tasks.
  • Ability to participate in an on-call rotation

 

This is a full-time position based at our corporate office in Beaverton, Oregon. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. Benefits include medical, dental, vision, stock options and a gym membership.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply. We appreciate you taking the time to carefully read through this ad.