Join The Bigleaf Team!

DevOps Engineer

If you have a strong Linux DevOps background, want to grow your advanced networking skills, and want to be a part of a fast-growing company, this might be the role for you.

Welcome to Bigleaf – we keep businesses connected to the cloud. Wonder how that works? Check out the videos on our homepage: http://www.bigleaf.net

Our service is growing quickly and we have big plans. We’re looking for a DevOps Engineer to join our team.

Bigleaf is a well-funded fast-growing startup, so your day-to-day tasks will vary quite a bit and you’ll wear multiple hats, but here’s an overview:

Position Summary

• Systems Infrastructure Management and Scaling: Our platform is built on co-located servers and network equipment, cloud VMs, and customer-premises network appliances. On top of those elements we run Linux operating systems and custom software. In this role you’ll be responsible for managing, troubleshooting, and scaling our server/systems infrastructure. Many of our system elements are automated already to some degree, but you’ll mature the automation systems, migrate to new versions, and automate tasks that are still done manually. We use Puppet, Ansible, and several other tools for automation, and we’re fans of Python.
• Monitoring: We extensively monitor our infrastructure and services to ensure a good customer experience. You’ll be responsible for our monitoring infrastructure and practices, ensuring smooth scaling, all the appropriate elements are being monitored, and that team members (including you) get the alerts they should without the noise they shouldn’t.
• Application and Service Delivery: You’ll be responsible for the delivery, troubleshooting, scaling, and automation of our services, including DNS, our web application, and many internal services that support our public-facing ones. You’ll work with our dev team to coordinate releases and scaling mechanisms, ensuring consistent reliability and performance. In this role you’ll create and modify scripts and other software to accomplish goals.
• Research and Development: As we continue to scale and add new functionality, we’ll rely on you to help guide how we deliver our services. You’ll stay up to date on the latest trends and patterns in server hardware, cloud hosting, application delivery, and other relevant topics, and you’ll test out new solutions that you think could fit our needs well.
• Support and Internal IT: You’ll occasionally assist our network operations and support team with escalated customer technical support matters, helping drive complex network and systems troubleshooting situations to a resolution. You’ll also take ownership of our internal IT systems and processes – most of which are Cloud-based and lightweight, so this will be a minor part of your role. You’ll ensure a healthy new-employee sign-up process and protect the business by ensuring proper backup and security measures are in place.

Required Qualifications

• A strong attitude of service towards co-workers and customers
• At least 4 years of experience in relevant DevOps/SysAdmin roles
• Experience with Puppet and scaling internet-facing server infrastructure
• Experience with shell scripting and at least one programming language
• Strong understanding of Linux, including the Linux networking subsystem (we primarily use Debian and OpenWRT)
• Experience with Cloud environments such as AWS and Linode, and physical server hardware management
• Experience with SQL and Postgres
• Self-starter approach to identifying and accomplishing goals
• Natural ability to incrementally troubleshoot technical problems
• Understanding of networking fundamentals
• Strong desire to learn and grow
• Ability to participate in an on-call rotation

This is a very exciting period of growth for our team. We appreciate you taking the time to carefully read through this ad. Our vision is to bring peace into the lives of our customers through advanced technology and excellent service. If you would like to join us in this role please send along a resume and cover letter/email of how you meet the qualifications above and why you’re interested. Benefits include medical, dental, vision, and a stock options plan.

We are an equal opportunity employer. We encourage diversity and feel it makes our teams stronger, so if you meet the qualifications for this role please feel free to apply.

Director of Network Engineering and Operations

Position Summary

• Network Engineering and Operations: Our customers expect outstanding network reliability and performance. In this role you’ll design and manage our global IP routing platform and other network systems. This will involve selecting and managing datacenters, upstream carriers, and peering exchanges in globally distributed locations, configuring routers and switches, scaling planning, refining BGP and OSPF traffic engineering, troubleshooting packet loss, improving internet peering, and other similar tasks.
• Sales Engineering: You’ll interact with our customers and partners as a technical expert on our services and technology. You’ll act as a consultant to them, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
• Escalation Technical Support: We take pride in providing excellent service to our customers, eliminating the typical finger-pointing seen in IT, through skillful troubleshooting. In this role you’ll help customers (usually working with their IT consultants or other skilled people) to resolve escalated issues.
• Device and Service Management: We employ both traditional network equipment and custom Linux-based systems within our network. You’ll work with these platforms manually and through automation. We use Puppet, Ansible, and several other tools for automation, and you’ll have opportunities to improve upon these systems.
• Leadership and Management: You’ll lead a small team of network engineers, so you’ll both execute individually in these various tasks, and care for and manage the team. You’ll handle everything from coordinating PTO to documenting and enforcing network operations policies.

Network Support Specialist

Day Shifts

Position Summary

• Technical Support: We believe it’s crucial to provide excellent service to our customers, eliminating the typical finger-pointing through skillful troubleshooting. In this role your primary responsibility will be to help customers (usually working with their IT consultants or other skilled people) to investigate and resolve speed concerns, application performance issues, new installations questions, and other similar situations.
• Network Operations: Our customers expect outstanding network reliability and performance. In this role you’ll help manage our global IP routing platform and other network systems. This can involve monitoring network behavior, configuring routers and switches, and troubleshooting issues like packet loss or jitter.
• Device and Service Provisioning: Our platform consists of custom operating systems and software that runs on equipment in data centers and at the customer premises. You’ll be part of a team that installs our operating systems and provisions service for customers. Much of this process is automated, but you’ll need to pay good attention to detail and be able to work with Linux. We use Puppet, Ansible, and several other tools for automation.

Production Specialist

Senior Software Engineer

Position Summary

This is multi-faceted role where you’ll have opportunity to work on multiple projects, including:
• High-Availability Software Design, Development and Deployment: Our customers purchase our service to improve their network reliability and performance. In this role you’ll carefully brainstorm, design, build, deploy, and maintain systems that are fault-tolerant, efficient, fail gracefully, and solve problems in creative ways. Systems you might work on include our web application, network monitoring and routing software, a distributed configuration management system, data storage systems, and other critical software components. You should have the ability and vision to solve challenging business needs through clever and scalable software and system designs.
• Front-end Application Development: One area of opportunity in this role will be refining and updating the code in our web application. This will include work with JavaScript, jQuery, and backbone.js.
• Linux Systems Development: We run a software-based network that relies extensively on Linux. You will be involved in projects that may include creating/modifying kernel modules, containerization, and packaging.
• Troubleshooting: Our software has to run efficiently, and our network has to run almost flawlessly. You’ll spend time diagnosing problems in code and with Linux system integration, testing code updates, and helping with network operations, all to ensure our customer’s don’t have to think about their internet connectivity (because it always works).
• Documentation and QA: You’ll carefully document your code and the use of it so other team members can work effectively, and you’ll perform QA testing to ensure you’re shipping quality code that works well.

Global Network Engineer

Position Summary

• Network Engineering and Operations: Our customers expect outstanding network reliability and performance. In this role you’ll design and manage our global IP routing platform and other network systems. This will involve selecting and managing datacenters, upstream carriers, and peering exchanges in globally distributed locations, configuring routers and switches, scaling planning, refining BGP and OSPF traffic engineering, troubleshooting packet loss, improving internet peering, and other similar tasks.
• Sales Engineering: You’ll interact with our customers and partners as a technical expert on our services and technology. You’ll act as a consultant to them, identifying their needs and communicating how Bigleaf can be of value to them. This will usually be via phone, but will involve occasional travel for larger opportunities.
• Escalation Technical Support: We take pride in providing excellent service to our customers, eliminating the typical finger-pointing seen in IT, through skillful troubleshooting. In this role you’ll help customers (usually working with their IT consultants or other skilled people) to resolve escalated issues.
• Device and Service Management: We employ both traditional network equipment and custom Linux-based systems within our network. You’ll work with these platforms manually and through automation. We use Puppet, Ansible, and several other tools for automation, and you’ll have opportunities to improve upon these systems.
• Project Management: As part of our global network expansion, you’ll orchestrate vendor selection, procurement, installation, testing, and other aspects. Your skills in this area will also come into play when you help customers and partners plan sophisticated Bigleaf deployments.

Software Engineer

Position Summary

This is multi-faceted role where you’ll have opportunity to work on multiple projects, including:
• High-Availability Software Design, Development and Deployment: Our customers purchase our service to improve their network reliability and performance. In this role you’ll carefully brainstorm, design, build, deploy, and maintain systems that are fault-tolerant, efficient, fail gracefully, and solve problems in creative ways. Systems you might work on include our web application, network monitoring and routing software, a distributed configuration management system, data storage systems, and other critical software components. You should have the ability and vision to solve challenging business needs through clever and scalable software and system designs.
• Front-end Application Development: One area of opportunity in this role will be refining and updating the code in our web application. This will include work with JavaScript, jQuery, and backbone.js.
• Linux Systems Development: We run a software-based network that relies extensively on Linux. You will be involved in projects that may include creating/modifying kernel modules, containerization, and packaging.
• Troubleshooting: Our software has to run efficiently, and our network has to run almost flawlessly. You’ll spend time diagnosing problems in code and with Linux system integration, testing code updates, and helping with network operations, all to ensure our customer’s don’t have to think about their internet connectivity (because it always works).
• Documentation and QA: You’ll carefully document your code and the use of it so other team members can work effectively, and you’ll perform QA testing to ensure you’re shipping quality code that works well.