What if your IT systems could do more than just keep the lights on? For restaurant chains like Mambo Seafood, a smart restaurant IT strategy isn’t just about uptime—it’s a growth engine.
In this episode of Go Beyond the Connection, Jon Manes, VP of Information Technology at Mambo Seafood, shares how aligning technology with frontline needs helped IT shift from a “cost center” to a direct contributor to guest experience and revenue.
Making IT a Business Partner
- Support speed and empathy are just as important as technical skill
- Wireless-first infrastructure ensures uptime at every location
- Real-time guest feedback can unlock cultural change
- Treating internal teams like customers builds companywide trust
- Power and circuit redundancy protect every transaction
“We are not a support department. We are not a cost center. We are a direct connection to customer experience, revenue growth. We support every single department and enable them.” – Jon Manes
Episode Highlights
- The connection between IT response time and guest satisfaction
- Why leadership buy-in matters for IT initiatives
- Lessons from deploying wireless-first infrastructure
- How Mambo’s IT team uses guest feedback loops internally
- The role of AI and automation in future-proofing restaurant tech
IT strategy isn’t just a behind-the-scenes effort—it’s customer-facing. Tune in to learn how to elevate your IT team’s impact on business outcomes.
Related Links:
▶ Go Beyond the Connection
