Online retail network connectivity: how Hanna Andersson stays up 24/7
The holiday season puts online retail network connectivity to the test. For Hanna Andersson, an online retailer with over 30 years in business, network performance isn’t just important — it’s what keeps the business running. With operations in three states and a distribution center active 21 hours a day, even minor network issues can have major consequences. That’s why Hanna Andersson relies on Bigleaf to keep their mission-critical connectivity performing across every location.
The systems that keep online retail running
At the core of Hanna Andersson’s operations are eCommerce platforms, ERP systems, Office 365, and cloud infrastructure on Azure and AWS. Any disruption — from minor glitches to full outages — can ripple across the entire business. Additionally, with online orders coming in around the clock during peak season, there’s no such thing as a convenient time for downtime.
The real cost of downtime for online retailers
Network downtime costs more than most businesses realize. Lost revenue, reduced employee productivity, repair costs, and reputational damage all add up fast. In fact, industry estimates put the cost of a single minute of downtime at upwards of $5,600.
For Hanna Andersson, a three-hour service outage once forced the entire staff of 400 to go home for the day. As a result, that experience made one thing clear: a reliable, resilient network infrastructure isn’t optional.
How Bigleaf delivers uninterrupted connectivity
Bigleaf has helped Hanna Andersson eliminate network-related “fire drills.” More importantly, Bigleaf kept their Kentucky distribution center running during a Comcast service outage — with no disruption to operations. Their case study highlights how Bigleaf provides visibility into network performance, saves troubleshooting time, and delivers the data needed to resolve ISP outages faster.
Ultimately, by keeping Hanna Andersson’s network optimized and resilient, Bigleaf protects revenue, productivity, and employee morale — all at once.
In the world of online retail, every second counts. This holiday season, make sure nothing disrupts your business—secure your connectivity with Bigleaf.