Standard Installation

MSP Enablement

Standard Install Instructions

For use with BLR-108 and BLR-112 routers

Let's get started

Follow these steps to configure, provision, and install a Bigleaf router. If you have any problems or questions, reach out to Support. 

Tech Support: (888) 244-3133 / (503) 985-8298

Support@bigleaf

Step 1 - Consider IP-related changes

DNS records

Do you have DNS records pointing at your existing ISP IP addresses?  If so, you will need to plan to update those to your new Bigleaf IP addresses during the router install.

To do:

A day or two before the install, lower the TTL for those records to a small value like 10 minutes to ensure a quick transition.

Mail server

Are you hosting a mail server on-site? If so, Bigleaf will need to set up a reverse-DNS PTR record for the server. To set this up, email support@bigleaf.net with:

  • The Bigleaf IP address that you will use for your mail server
  • The full hostname of the mail server

VPNs

Do you have any VPNs, or other network resources that are statically configured with WAN IP addresses? If so, you will update these after the router is connected.

Step 2 - Configure the Bigleaf router

Add a company or site

  1. Log into the Bigleaf Web Dashboard, app.bigleaf.net
  2. Select Sites and then select Add Site (located on the bottom left of the page).
  3. You can select to either Create New Company or Add to Existing Company.
    If you create a new company, fill in the customer’s corporate address.
  4. If you add a site to an existing company, select the company name from the drop-down menu.
  5. In the Site Details pane, enter the customer site name and address. If this is a single site, most partners enter Main or HQ as the name.
  6. For Router Options, select the Availability drop down and select the option for the site:
    Standard if using 1 Bigleaf router
    Standard HA if using 2 routers
    Switched HA if using 2 routers, 2 switches
    Warm Spare if using 1 active router, 1 standby router
  7. Select the Service Plan. Typically this is the combined plan for the total ISP bandwidth speeds.
  8. Select Create Site. The Configuration page opens.

Configuration page settings

  1. On the Configuration page, in the Circuits section, select the + icon to create a WAN circuit and enter the information. You can enter up to 4 WAN circuits.
    Note: The Upload and Download speeds are the paid speeds from the ISP. 

  2. In the Site Settings section, in the Tunnel Endpoints panel, select the Primary POP that is closest to the service address of your customer. Then select the second closest location for Secondary POP.

  3. In the LAN Networks section, select the + icon to enter your LAN information. For the POP, select the same Primary POP that you did above and then select your Block Size.
  4.  In the Primary CPE Routers section, select the + icon, and then select the router you’re setting up, verifying by serial number. 
  5. Select Save located at the top right corner of the page.

Download the router configuration

We’ve made downloading the latest router configuration easy. All you need is a reliable DHCP network connection and the Bigleaf Web Dashboard. For details about how to download the router configuration, see the Download Router Configuration page. 

When you’re finished with the download, come back here and continue with provisioning the router. 

Provision the router

Scroll to the top of the Configuration page for the site you’re setting up, and select Provision Site.

To see the IP information for the site, scroll down to the LAN Networks section. You’ll need this information when you install the router at a customer site.

Tip: Select the Printer icon in the Provision panel to print or save the IP information.

Step 3 - Install the Bigleaf router at a customer site

This step shows how to connect either a Bigleaf BLR-108 and a BLR-112 router. Follow the steps for your router model.

Connecting a BLR-108 router

  1. Using Ethernet cables, plug the ISP circuit into the WAN port you configured for the router.
  2. Connect your firewall or router to the Bigleaf router LAN port.
  1. Connect the Bigleaf power adapter to the port on the front of the router. Then plug the power adapter into a power source. The router powers on automatically and the power light turns on.

Connecting a BLR-112 router

  1. Using Ethernet cables, plug the ISP circuit into the WAN port you configured for the router.
  2. Connect your firewall or router to the Bigleaf router LAN port.
  1. Connect the Bigleaf power adapter to the router. Make sure the Power switch is turned On, then plug the power adapter into a power source.
    The router powers on automatically and the power light turns on.

Step 4 - Configure the customer's firewall or router

To connect the customer’s network to the Bigleaf service, re-configure the firewall or router with the new Bigleaf IP address information.

  1. Log in to the firewall or router interface at the customer site and navigate to the page where you set the WAN or Internet IP address.
  2. Input the IP address generated when configuring the Bigleaf router. This can be found under the LAN Networks section on the Configuration page for the site. 
  3. Save and apply the new configuration. You may need to reboot the device.

Test connection and make final updates

The installation is complete. Open a web browser and browse to some pages to make sure everything is connected and working properly.

To-do:

If things look good, make any IP-related updates identified in Step 1, such as DNS, Mail Server, or VPN settings based on your new Bigleaf IP addresses.

If you have any issues or questions, contact Bigleaf support for help:

Tech Support: (888) 244-3133 / (503) 985-8298

Support@bigleaf.net

Knowledge Base

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