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Tag: Digital Customer Experience

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Falko Buttler discusses fragmented healthcare data incremental change on the Go Beyond the Connection Podcast Episode 37
Fragmented Healthcare Data and the Case for Incremental Change
When healthcare data does not flow consistently across providers, the cost shows up in delayed care, higher administrative overhead, and...
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Chris Demery of Blaze Pizza on network resiliency as a restaurant strategy
Why Network Resiliency Is Now a Core Restaurant Strategy
As restaurants become fully digital, network resiliency has shifted from an IT safeguard to a core business strategy. Chris Demery...
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Bjørn Jensen discussing service excellence and network reliability
Turning Exceptional Service Into a Competitive Edge
Bjørn Jensen explains how empathy, responsiveness, and human connection turn exceptional service into a lasting competitive advantage....
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Michael Pittman explaining customer-centric telecom strategy
How a Customer-Centric Telecom Strategy Creates Advantage
Michael Pittman shares how a customer-centric telecom strategy builds loyalty, transparency, and long-term growth for enterprises....
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Portrait of Jon Manes, VP of IT at Mambo Seafood, with podcast branding for Go Beyond the Connection on an episode about IT support during restaurant POS outage
Restaurant IT Prevents Customer Chaos
When a POS terminal fails, every second counts. Jon Manes shares how empathy-first IT support keeps revenue flowing and guests...
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Cal Krome, Head of IT at Calm, scaling IT in high-growth companies, Episode 15
Scaling Smart from Day One: What Cal Krome Learned Supporting Lyft’s Explosive Growth

What Happens When Your Team Doubles—and You’re the Only IT Person? When Cal Krome joined Lyft, there were 250 employees...

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Cal Krome, Head of IT at Calm, IT onboarding for remote teams, Episode 15
Calm IT in a Chaotic World: How Cal Krome Trains Non-Technical Teams for Tech Resilience

Why Most Onboarding Falls Flat for Remote Teams When new employees don’t know how to get what they need, IT...

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